XO Communications announced an extension of two services campaigns that offer the industry’s most competitive rates and guarantees for high-capacity network services delivered over its advanced nationwide inter- city and metro networks. The two campaigns, “10 Gigs in 10 Days” and the “3 Guarantee Program” will be extended through March 31, 2008 as a result of their previous success.The first service guarantee addresses the prolonged provisioning delays wholesale customers face in obtaining high-capacity network services from their current network services provider. The second program provides increased installation and competitive price incentives for customers to leverage XO’s suite of inter-city and metro network transport solutions, including Ethernet, IP Transit, and Wavelength services.
“Since unveiling these service guarantees, we’ve received a tremendous response from customers that need faster provisioning of high-capacity network services,” said Ernie Ortega, president of XO Carrier Services. “Our continuing investments to expand the capabilities of our IP and transport networks are paying off as we are able to respond quickly to customer demand and provide them with the capacity and services they need, when they need it, at a price they can afford.”
XO “10 Gigs in 10 Days” Guarantee
The XO “10 Gigs in 10 Days” Guarantee is an industry-first installation guarantee that offers wholesale customers the ability to order 2.5 Gbps or 10 Gbps high capacity network transport services and have them provisioned in 10 business days across select major coast-to-coast routes on the XO network. Under the guarantee, if XO Communications fails to install the service within business 10 days, the customer will be eligible for a one month service credit for each year of the customer’s contract.
3 Guarantee Program
Under the 3 Guarantee Program, XO will continue to offer wholesale customers the following guarantees to beat valid competing offers for comparable long haul and high-capacity network services:
- Best Price Guarantee: XO will beat competing prices for 2.5 Gbps and 10 Gbps Wavelength services and 1 Gbps and 10 Gbps Ethernet services along select major XO network routes;
- Install Guarantee: XO will provide a one month service credit for these Ethernet, IP Transit and Wavelength services if it fails to meet the agreed upon service delivery date;
- 90-Day Risk Free Trial Guarantee: XO will allow customers to trial its IP Transit service for one 90-day period without commitment. If the customer is not satisfied, the customer only pays for the services used under the trial.
The XO nationwide network connects 75 major metropolitan markets across the United States. In addition, XO Communications has approximately one million fiber miles of metro fiber in major markets across the United States. With its extensive nationwide and metro fiber network assets, XO offers wholesale customers network transport services that provide door-to-door delivery of customers’ traffic including:
- Ethernet services from GigE to 10 Gbps speeds
- IP Transit services from OC-3 to OC-192 speeds
- Private Line services from OC-3 to OC-192 speeds
- Other high capacity transport services at 2.5 Gbps and 10 Gbps speeds
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