Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it is expanding its operations and enhancing its local presence in the Atlanta area. Through this initiative, Level 3 will combine its extensive backbone network, metro fiber-optic footprint, and a locally focused sales and customer support team to provide mid-market enterprises with greater access to Level 3’s full spectrum of communications services.
“We are building strong relationships with businesses throughout north Georgia because we couple our understanding of the ever-changing communications landscape with face-to-face local customer support,” said Allan English, Level 3’s Atlanta general manager. “We are seeing increased demand for a competitive alternative in the marketplace, and we’re taking our involvement in Atlanta to the next level to be that alternative for mid-market business customers.”
Level 3 has an extensive footprint throughout north Georgia that passes nearly 15,000 businesses. The company will add capacity to the network and will expand the number of businesses that are directly connected to this network, enabling significant scalability and reach of service for these businesses
As one of the company’s core locations, Level 3 is deeply rooted in the Atlanta area, employing more than 250 people. As part of this initiative, Level 3 is realigning its workforce in the Atlanta area to combine an on-the-ground presence with intimate marketplace knowledge to deliver an outstanding customer experience. The company also is redirecting support resources to focus specifically on mid-market enterprises throughout north Georgia.
Level 3’s local sales and customer support team will be on hand to provide expertise and guidance to Atlanta enterprise customers as they navigate the changing communications landscape. Businesses are experiencing fundamental changes in the way people use multimedia and collaborative applications on their desktop computers. As a result, IT organizations are centralizing the delivery of these applications – moving them from the desktop to the network – to increase reliability and better facilitate business continuity and disaster recovery. Both trends drive opportunities for Level 3 to provide a competitive alternative for Atlanta-area businesses and allow them to Link Globally and Connect Locally.
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