Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software

Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being able to quickly provision and activate new video, voice and data services on its network, this deployment will also allow Suddenlink to identify and reclaim unused or stale IPv4 IP addresses, while also preparing its network for a gradual migration to IPv6.

As the seventh largest cable operator in the country, Suddenlink offers TV, Internet, phone and other services to its residential and commercial customers. In its ongoing efforts to provide fast, reliable communications, Suddenlink began its search for an automated device provisioning and IP address management solution that could not only accommodate the ever-increasing number of new subscribers and devices being added to its network on a regular basis, but also seamlessly integrate with the company’s existing device monitoring, network troubleshooting, data reporting and other back office systems.

“After a competitive review, we chose Incognito based on its on-site support, ability to customize the solution to our needs, and rapid migration,” said Rodney Lanham, vice president, technical operations at Suddenlink. “We now have the ability to quickly add new subscriber services while also being fully prepared for the increasingly widespread adoption of IPv6, which will keep us one step ahead as our needs – and the needs of our subscribers – continue to evolve.”

With Broadband Command Center from Incognito Software, Suddenlink can now support the latest standards and technologies, including DOCSIS®, PacketCable™, SIP, and IPv6, while also customizing its provisioning based on device type, location, service speed or quality, or other criteria. This increases the speed at which new services can be released, as well as improves the subscriber experience by reducing activation time. The addition of Address Commander from Incognito Software also allows Suddenlink to quickly identify and reclaim unused IPv4 addresses for subscriber devices, while also easily generating new IPv6 ones where needed.

“Analysts estimate that approximately 119 million connected devices will be installed in U.S. homes by 2015, which means that IPv4 addresses are becoming scarcer by the day, making it is no longer possible for service providers to manually track their IP addresses,” said Stephane Bourque, president and CEO of Incognito Software. “Employing an automated device provisioning solution that can also ensure reliable IP address management gives operators like Suddenlink a holistic view of their network to save them both time and money while still keeping their subscribers happy.”