Verizon Business has been awarded s the 2009 North American Enterprise Telephony Equipment Implementation and Management Customer Value Enhancement Award by the Frost & Sullivan, a leading industry consulting firm.
The Frost & Sullivan award recognizes Verizon Business’ demonstrated ability to expand its customer base through the creation of innovative managed IP telephony services that meet the requirements of large-business and government customers. In selecting Verizon Business for the award, Frost & Sullivan measured the company’s market growth and customer satisfaction success.
“The value proposition for managed services could not be clearer, especially during these challenging economic times,” said Nancy Gofus, senior vice president – global business products, Verizon. “This award from Frost & Sullivan underscores Verizon Business’ efforts to deliver and implement the types of managed services customers want. Managed IP telephony is an essential cornerstone of unified communications and collaboration, and the outlook for further adoption is strong as more enterprises deploy advanced collaboration tools to streamline business processes and enhance employee productivity.”
Verizon Business’ IP telephony portfolio comprises platforms from many leading equipment manufacturers, including Alcatel-Lucent, Avaya, Cisco, NEC, Nortel and Siemens. To help enterprises navigate the complexities associated with building and supporting advanced IP networks and applications, Verizon Business offers comprehensive deployment, implementation and management services, as well as professional services support. The company has more than 3,100 expert field technicians who work closely with customers to provide staging, installation and integration services.
“Our research clearly shows that Verizon Business is taking an industry-leadership role in the development and delivery of managed IP telephony services,” said Imran Khan, research analyst, Frost & Sullivan. “Verizon Business’ commitment to innovation and customer satisfaction – underpinned by relationships with leading technology providers, strong technical acumen and its own robust professional services capabilities – position the company well for future gains, especially as enterprise customers look to deploy advanced collaboration solutions.”
The Frost & Sullivan Customer Value Enhancement Award also highlights Verizon Business’ management platform, IMPACT, and its industry-leading service level commitments for managed network services. IMPACT is a robust portal that enables complete visibility into networks. The platform’s rapid fault-isolation capabilities result in faster problem identification and resolution.
“Our large-business and government customers continually look for ways to maximize their IT dollars,” said Blair Crump, group president – worldwide sales, Verizon Business. “Managed services are an attractive option for many customers, both in terms of augmenting internal resources and shifting day-to-day network management functions to a trusted partner so that internal staff can focus on core business activities. This recognition from Frost & Sullivan validates the trust that thousands of our customers have placed in our managed services capabilities.”
In total, Verizon Business offers a global CPE catalog of more than 300,000 communications devices, reflecting nearly 200 agreements reached with leading technology and specialty services providers over the past 25 years. Qualifying enterprises also have the option of working with Verizon Credit, Verizon’s wholly owned financing subsidiary, to secure affordable and flexible financing terms and increased buying power as enterprises look to accelerate their transition to advanced IP technology.
Verizon Business manages 270,000-plus security, network and hosting devices across more than 4,000 customer networks spanning 142 countries and territories.
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