Category Archives: Comcast

Cbeyond Receives Achievement in Customer Excellence Award

Comcast Corporation (Nasdaq: CMCSA, CMCSK)

 Cbeyond Inc. (NASDAQ: CBEY), the technology ally to small and mid-sized businesses, has been awarded a 2013 Confirmit ACE (Achievement in Customer Excellen! ce) Award.  The accolade demonstrates Cbeyond’s long-term commitment to customer satisfaction during the sales and installation process.

The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction.  Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes.

Cbeyond earned the Confirmit ACE Award based on its Cbeyond Sales and Installation Survey methodology and overall customer satisfaction performance as evidenced by over 2,300 Cbeyond customer responses spanning Oct. 1, 2011 to Dec. 31, 2012.  Cbeyond increased its Promoter Score by 23% during this period.  Formerly known as the Five-Day Survey, the Sales and Installation survey also earned a 2011 ACE Award.  Launched in 2009, the survey gathers daily feedback for all customers installed the previous five days across all Cbeyond markets.

“We are honored to have been awarded a Confirmit ACE Award.  This recognition is a testament to our commitment to delivering the best customer experience possible,” said Terry Trout, vice president, Service Delivery at Cbeyond.  “Our customer fan scores are a prime focus for our employees.  We pride ourselves on listening to our customers and continually work toward an experience that makes our customers happy they chose Cbeyond.  Since almost a third of our business comes from referrals, we recognize thatearning the admiration of our customers takes more than simply delivering a product or service: it requires delivering superior sales, installation and on-boarding support.”

“We are delighted to recognize Cbeyond as a customer excellence leader,” said Henning Hansen, President and CEO of Confirmit.  “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change.  As an ACE Award winner Cbeyond clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”


Comcast Selects Cisco ASR 9000 for Business Metro Ethernet Services

Comcast Corporation (Nasdaq: CMCSA, CMCSK)Comcast has deployed the Cisco Aggregation Services Router 9000 Series (ASR 9000) as part of its next-generation network that is delivering advanced business services in more than 20 major U.S. markets, with expansion into new markets planned in the months ahead.

Comcast is working with Cisco on this deployment based on Cisco’s technology, services, and experience helping network operators scale services to meet business customer demands. Designed to deliver massive scale and accommodate the projected explosion in global Internet traffic, Cisco’s ASR 9000 provides Comcast with a converged infrastructure that optimizes service delivery through its flexibility, wide array of features and its emphasis on Carrier Ethernet.

Surya Panditi, senior vice president and general manager of Cisco’s Core Technology Group stated:

“Growing businesses depend on service providers to deploy business-critical applications and services that are vital to their business success. In response, service providers must make the necessary network enhancements to enable these services with platforms that not only provide the necessary functions but are also easy to provision, scale and upgrade. Backed by leading technologies like the ASR 9000, which is deployed with major service provider customers worldwide, Cisco is equipping customers with the very best network foundation for extending new business applications well into the future.”

Comcast’s Metro Ethernet services, which provide access to the company’s next-generation fiber optic network for businesses with high-bandwidth needs in multiple locations, are part of an ongoing strategy to expand Comcast’s portfolio of business services to meet the requirements of larger customers.

The Cisco ASR 9000 includes capabilities optimizing it for video delivery, including integrated content caching and in-line video performance monitoring. The new platform also uses Cisco’s IOS XR modular software operating system, helping simplify Comcast’s network operations and enable economic, seamless comprehensive system redundancy and network resiliency.