Category Archives: Featured

SIP Termination – Fake Rate versus Real Rate

When you are evaluating different SIP termination providers you need to make sure that you are comparing apples to apples. Because the rates the different SIP termination providers are quoting you may not be the real rates – what you will pay may actually differ once you start adding special surcharges, fees and penalties. They may give you a great rate deck, but be sure to check the fine print so that you are comparing real rates and not fake rates.
So what are some things you should look out for?

First of all you really need to know the statistics for the traffic you have. If your business is using a PBX or an automated telemarketing solution chances are high that you are able to pull a so called CDR file from your equipment which often summarizes the most important statistics.

Many SIP providers do not like short calls and calls that do not complete like dialing non existing numbers. These types of calls cost them the same resources as long calls to set up, yet they do not yield to much revenue. In order to make these calls profitable they often charge additional fees if the percentage of calls that fall into the undesired categories.

Some of the most important surcharges to watch out for are:

  • Surcharge for not meeting the average desired minimum ACD/ALOC. ACD stands for Average Call Duration and ALOC means Average Length Of Call. These are both synonyms for the same thing. If your calls are too short they will cost you more. Many SIP termination providers require a minimum average duration of 30 seconds.
  • Surcharge if you have too many calls that not connect. The ASR is the percentage of calls that do not complete. This is not an issue for most people unless you are using a automated dialer that dials sequential ranges of telephone numbers.
  • Unfavorable traffic blend: some areas are more expensive to terminate calls to than others. Be sure that there are no restrictions as to having to send a certain percentage of calls to low cost areas.
    As with everything when selecting a SIP provider you need to make sure that you read the fine print and make sure that you are comparing the real rates including all surcharges rather than just the rate sheet that they sent you.

GeoScan Tool Released By Telarus

Telarus, Inc., premier telecom master agent and patent holder of real-time carrier quotes, announced the launch of “GeoScan“. The new carrier research tool enables agents to instantly identify the best candidates for their client based on locations, pricing, contract terms, and product needs. The technology has been made available to all participating Telarus agents in their Telarus back office.

According to Andrew Morgan, VP of Web Development for Telarus, Inc.,

DNIS billing vs LRN billing

One issue facing a lot of SIP providers today is over the last month an increasing number of carriers now bill for calls based on LRN (Local Routing Number) where they were previously billing based on DNIS digits (Dialed Number Identification Service).

The move from DNIS-based billing to LRN-based billing creates multiple issues for the SIP provider, but there are a couple that we encounter most frequently.

Over the last few months several wholesale VoIP carriers have switched from billing based on DNIS digits (Dialed Number Identification Service) to LRN based billing (Local Routing Number). LRN based billing uses local number portability data and that is causing some serious issues for SIP VoIP providers.

The main issue encountered is that many SIP providers do not have a billing system that is capable of LRN-based billing. Billing is very demanding on a day to day basis and most SIP providers do not want the added burden of either transforming or upgrading a billing system from DNIS-based billing to LRN-based billing.

Line-provider is now offering it’s LRN database dipping service to new customers. It can be accessed via Direct Mysql query,MS SQL server query, SIP call access & code 302 return with LRN in the SIP header, or via a DNS lookup.

Telemarketers Massively Discover the Power of CNAM CallerID

After all the new FTC regulations telemarketers are bound by, many have started to look for means to increase their campaigns effectiveness. One of the most powerful tools now turns out to be proper management of the callerid name.

(Media-Newswire.com) – After all the new FTC regulations telemarketers are bound by, many have started to look for means to increase their campaigns effectiveness. One of the most powerful tools now turns out to be proper management of the callerid name.

CNAM CallerID management company dipfees.com has seen an extreme increase in the numer of clients that want to manage their callerID name.

“If a man wearing a black mask would ring your doorbell, would you open?”, Mike Storm ( VP Sales at dipfees.com ) states. “Porbably not. But this is exactly what many contact centers are doing. By not properly using and managing their caller name, many people simply won’t answer their phone”.

 

http://dipfees.com