Category Archives: Avaya News (NYSE:AV)

Masergy Intelligent SIP Trunking Now Rated Avaya Compliant

Avaya  (NYSE:AV)Masergy Communications Inc. today announced that its Masergy Intelligent SIP Trunking
service is now compliant with key communications solutions from Avaya, a global provider of business collaboration and communication solutions.

Masergy Intelligent SIP Trunking helps businesses transition their legacy voice systems to a hosted unified communications model.
The service is now compliance – tested by Avaya for compatibility with Avaya Aura®Communication Manager 6.2,AvayaAura®SessionManager 6.2 and Avaya Session Border Controller for Enterprise 4.0.5.“
Successful completion of DevConnect Compliance-Testing brings additional credibility to our Intelligent SIP Trunking offering, ” said John Dumbleton, senior vice president of business development at Masergy. “
This milestone will help assure customers that our systems will seamlessly work with Avaya’s solutions

Masergy is a Technology Partner in the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Masergy is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to
confidently add best in class capabilities to their network without having to replace their existing infrastructure—speeding eployment of new applications and reducing both network complexity and
implementation costs.

“Partners like Masergy are helping Avaya further expand our overall solution offerings to businesses round the world,” said Eric Rossman, vice president, developer relations, Avaya. “Masergy’s Intelligent SIP Trunking service helps businesses transition their voice systems to next –
generation hosted unified communications solutions, while allowing them to keep and maintain their existing PBX investments.”

Avaya in Magic Quadrant for Contact Center Infrastructure Worldwide

Avaya announced that the company was positioned as a Leader in the recently published 2011 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.(1)

In the annual report, Avaya was cited as a contact center infrastructure leader based on two key criteria: ‘ability to execute’ and ‘completeness of vision.’ Gartner defines contact center infrastructure as “the products (equipment, software and services) needed to operate call centers for basic telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help-desk services, government-operated support centers and other types of structured communication operations.”

Avaya offers a range of contact center solutions, including Avaya Aura Contact Center, which enables businesses to deliver high-quality agent-assisted experiences across multimedia channels, and Avaya Aura Call Center Elite, the company

Johnson Controls & Avaya Aura Unified Communications Platform

Avaya today announced that Johnson Controls (JCI) will be upgrading to Avaya Aura as the company’s new global IP telephony platform. This will provide new capabilities and a solution that supports the company’s commitment to state of the art communication technologies and lower costs. Avaya Global Services will design, deploy and manage the entire operation, which will extend to over 1000 locations and 75,000 employees from three key hubs in North America, Europe and Asia-Pacific.

The agreement extends the existing Avaya relationship with JCI as the company replaces its current PBX equipment with the Avaya Aura unified communications platform. JCI and Avaya have had a business relationship for over 10 years and both companies are pleased with this extension of the agreements.

“Avaya Aura will help JCI move to a whole new level of communications capabilities that have a tremendous potential to positively impact their business,” said Joel Hackney, senior vice president, Global Sales and Marketing and president, Field Operations, Avaya. “Avaya Global Services will also be with them every step of the way to help ensure they have an unparalleled experience that maximizes that potential. We are thrilled that JCI has decided to extend its relationship with us.”

The Avaya Unified Communication and Collaboration solutions being implemented by JCI include: Avaya Aura unified communications architecture with Session Manager, Communication Manager, Presence Services, Application Enablement Services, System Platform, Avaya Branch Gateway, Avaya Meeting Exchange, EC500, IBM Sametime Integration, Avaya one-X

Frost & Sullivan Recognizes Avaya as Global Market Leader in Advanced Enterprise Mobility Solution

Avaya has received the 2011 Global Market Share Leadership Award in Enterprise Premises-Based FMC Solutions from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry.
Frost & Sullivan cited Avaya as one of the pioneers and leaders in fixed mobile convergence, and the following contributing factors to the company’s success:

  • Strong position and brand name recognition in IP telephony
  • A wide, diverse enterprise mobility portfolio
  • Successful communications bundling strategy through Avaya UC All Inclusive
  • An extensive ecosystem of partners, including the Avaya DevConnect developer program and the Avaya Connect channel program
  • Plans to extend Avaya Flare Experience to a broad range of fixed and mobile devices
  • Constant innovation to offer a choice of mobility solutions that fit diverse customer needs

“Throughout the years, Avaya has demonstrated unwavering commitment to delivering superior communication solutions to its business customers, and has proven once again its market leadership in enterprise mobility,” said Alaa Saayed, senior analyst, Frost & Sullivan. “Today, Avaya is a widely recognized for best-of-breed IP telephony systems and next-generation unified communications and collaboration solutions. The company has successfully invested time and resources in its vision, direction, and overall strategy, gaining the trust and confidence of a large portion of the enterprise communication customers.”

Avaya led the industry with 35.5 percent of the total advanced premises-based FMC clients shipped in 2010. Advanced FMC solutions are defined by Frost & Sullivan as all fixed-mobile convergence solutions created to work with smartphones to go beyond the typical touch-tone interface and the access number prefixing of a basic PBX-to-mobile extension.


New Features for Avaya Agile Communication Environment (Avaya ACE)

Avaya, a global leader in enterprise communications systems, software and services, today announced new capabilities and customers for Avaya Agile Communication Environment (ACE), Avaya’s software solution for embedding real-time communications into business applications. Using Avaya ACE, organizations across industries are finding it easier to create communications-enabled business processes (CEBP) that streamline business collaboration, speed workflows and reduce costs.

New capabilities in Avaya ACE Release 2.3 include:
  • Richer integration with Avaya Aura

Key trends driving business in 2011 indentified by Avaya

Research from Avaya, a global leader in enterprise communications systems, software and services, suggests that nearly 43% of channel partners across EMEA expect Unified Communications (UC) to offer the most opportunity for sales growth in the coming year. 2011 may also be the year that virtualisation starts making a strong play in EMEA businesses, as nearly 15% expect to see sales rise in that area.

The results were announced as part of Avaya’s annual survey of its EMEA-wide partner base. Nearly 500 partners provided responses to key questions on factors necessary for channel expansion and growth. Unsurprisingly, the expectation of a strong return on investment is driving adaptation of these key trends – 56% of those surveyed find total cost of ownership (TCO) to be the most important consideration for customers when making a purchase decision. In addition, over one-quarter (28%) expect that reducing operational expenses will be a key strategy.

Other considerations for customers included resilience (12%), maximising the legacy network (11%), management (11%) and bandwidth needs (10%).

The survey also revealed that the stage is set for growth in 2011 – 84% of those questioned expect sales to increase, even if modestly, by approximately 5 – 10%. However, the channel has not fully recovered from the downturn.

“The last 12 months have brought significant recovery, and our partners are overwhelmingly positive about the year ahead,” said Jeremy Butt, vice-president, Worldwide Channels, Avaya. “Customers will always keep an eye on cost as a general rule, but this can translate to more targeted, effective investment. Our partners understand that solutions such as Avaya Aura and the Avaya Flare Experience can deliver results that not only enhance existing investments but prepare and protect businesses for whatever lies ahead.”

The survey results were announced at Avaya’s Emerging Markets Channel Partner Conference, which took place in Dubai on November 30- December 1, 2010. At the conference, Avaya also announced upgrades to the Avaya Connect Programme, including additional partner support strategies and access to new skills and designation in video and data, as well as certification, training and support across the Avaya portfolio.

Avaya Virtualization Strategy – Avaya Virtual Enterprise Network Architecture (Avaya VENA)

Avaya, a global leader in enterprise communications systems, software and services, today launched a new data networking architecture that helps enterprises reap the benefits of virtualization in a more simplified and cost-effective manner. This technology utilizes a new, end-to-end enterprise-wide architecture designed to help CIOs and IT departments meet the surging demand for new content and business collaboration applications.

Avaya Virtual Enterprise Network Architecture (Avaya VENA) allows organizations to more easily optimize business applications and service deployments in and between data centers and campuses. Avaya VENA helps reduce costs and can significantly improve time to service by more efficiently optimizing the network connections between application servers and end users

Avaya winner of two Technology Services Industry Association (TSIA) Fall 2010 STAR Awards

Avaya, Inc. has been named the winner of two Technology Services Industry Association (TSIA) Fall 2010 STAR Awards for Mission-Critical Support and Continual Improvement. The awards for excellence in support services were announced October 20, 2010 at the Technology Services World conference in Las Vegas.

Avaya is a member of the STAR Awards Hall of Fame, which honors companies that have received five or more STAR Awards. In addition to the accolades at this fall’s Technology Services World, Avaya has previously been recognized for awards in a range of categories including Excellence in Service Operations in 2009 and 2010.

“Achieving recognition from TSIA reinforces our customer-centric strategy, which ensures that businesses of all kinds can tap the full potential of their communications and collaboration solutions,” said Joe Heel, senior vice president and president, Avaya Global Services. “This year’s TSIA awards show that not only are we continuing to raise the bar on our own abilities, but we are also delivering on the support that organizations rely on to keep workers productive and customers satisfied.”

The STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment to delivering world-class results. Companies seeking this award undergo a rigorous evaluation process, with the winners selected by TSIA