Avaya

Imagine Technologies, Inc, announced today that it has been named a Platinum BusinessPartner by Avaya Inc., a leading global provider of business communications applications, software and services. The Platinum certification is the highest Avaya offers. It indicates that the Imagine team has developed the comprehensive skills needed to help today’s businesses transform their operations with Internet protocol (IP) telephony and reap the benefits of new Intelligent Communications applications.

Imagine Technologies sells Avaya business communications systems, design and implementation services to businesses in several Mid-western states. The company has consistently received top honors from Avaya, including BusinessPartner of the Year 2005, and Avaya Small Business Expert in 2006 and 2007.

In recognition of the multivendor nature of today’s business networks, Avaya Platinum partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the operation of solutions offered by other major information technology vendors. In addition, Platinum partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.

“Avaya’s BusinessPartner certification program helps us ensure that customers have a consistent, quality experience from purchase through implementation and ongoing support,” said Ken Archer, vice president, North America Channels, Avaya. “We are very pleased that Imagine Technologies has aligned with Avaya to provide the expertise in intelligent communications to customers to help us extend our reach and deliver the kinds of complete, end-to-end solutions that meet the challenges businesses and organizations face today.”

Aspen Skiing Company leverages Avaya technology for new ski resort
One of the customers benefiting from Imagine Technologies’ relationship with Avaya is Aspen Skiing Company, who has relied on Avaya technology to service the resorts it owns for almost two decades. “One extraordinary benefit of the Avaya equipment is the ability to leverage our existing systems while implementing leading-edge IP and hospitality functionality in growth areas such as our new Base Village development in Snowmass Village. IP Telephony, trunking and remote softphone tools will greatly benefit our guests and staff while maintaining the reliable, secure communications we’ve come to expect,” said Paul Major, CIO of Aspen Skiing Company. “The superior support and valuable expertise delivered by the Imagine team enabled the ASC IT organization to deploy fully integrated voice systems in a very rapid fashion.”

About Imagine Technologies, Inc.
Imagine Technologies offers a complete portfolio of IP Telephony and Unified Communications solutions that include hardware/software design, integration engineering, project management and implementation services. As an Avaya Platinum BusinessPartner and Small Business Expert, the Imagine team provides the necessary expertise to help our clients bridge the gap between their telecommunications and data networks. We specialize in addressing the needs of small to mid-sized businesses with their unique communication challenges. http://imaginetechnologiesinc.com

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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In a presentation today during the Third International Conference on Collaborative Computing, scientists from Avaya Labs will demonstrate how “tagging” conversations can help businesses search and retrieve interactions and access information they need to operate more effectively.

Now underway in White Plains, N.Y., the Collaborative Computing conference is jointly sponsored by the IEEE Computer Society, Create-Net and the International Communication Sciences and Technology Association.

Avaya Labs scientist Doree Seligmann, director, Collaborative Applications Research, a featured speaker at the conference, and Avaya Labs research scientists Ajita John and Shreeharsh Kelkar, will present a paper and video demonstration on the business benefits of sophisticated new algorithms they developed to “tag” key information and make voice calls searchable.

“Tagging” - which is also called “social bookmarking” or “collaborative tagging” - is an increasingly popular way to locate, classify, rank and share Internet resources through the use of shared lists of user-created Internet bookmarks. Users store lists of personally interesting Internet resources, and typically make these lists publicly accessible. They also classify their resources by the use of informally assigned, user-defined keywords or tags.

“Conversations provide a rich source of information that can be tapped to help businesses operate more efficiently and effectively,” said Seligmann. “By using sophisticated new algorithms and models that ‘reason’ about the ‘who, what, when, where and why’ of communications, we can capture and mine conversations, just as we do by searching email and other electronic documents.”

Seligmann says tagging holds the potential to help businesses readily identify subject-matter experts who can serve customers and support strategic initiatives. For example, a field technician could find individuals with the expertise needed to troubleshoot a customer problem. A marketing director could identify those familiar with an emerging market trend. Human Resources executives could determine existing pockets of company expertise, which in turn could drive staffing and training investments.

“By storing, searching and retrieving information from conversations, which are the most important resources for collaborative work of any kind, we can mine a previously untapped resource and drive intelligent communications capabilities throughout a company’s operations,” Seligmann said.

Seligmann will show examples of a pilot visualization tool the team designed to help employees archive, tag, share, search, and retrieve conversations to create a knowledge repository for the enterprise.

Since joining Avaya, Seligmann has filed more than 50 patents, most involving technologies designed to help people communicate more efficiently and effectively and to have a higher-quality experience while doing so. In addition to “tagging,” she and her team have developed a number of breakthrough collaborative technologies – including a “personalized customer relationship management” application that tells how, when and how often a caller has tried to reach someone and pops up pertinent notes for the caller to use during the conversation.

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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Avaya, a leading global provider of business communications applications, systems and services, today announced that the company has established a user community, InAAU (International Alliance of Avaya Users) in Tokyo. InAAU is a community of Avaya products users established in the US in 1985. It has a network of more than 2,000 companies around the world. InAAU Japan is the first branch of InAAU in the world.

InAAU Japan is an association organized by voluntary Avaya product users. It provides members with opportunities to share and exchange information through regular meetings such as annual user conferences. The association aim to encourage Avaya to develop products that better meet user needs by collecting opinions from Avaya product users and providing those as feedbacks to Avaya. Avaya Japan will support the activities of InAAU Japan and assist in solving problems of Japanese users cooperating with them.

InAAU Japan will start recruiting members at the end of this November and aims to have 150 members and 20 partner company members by the end of March 2008.

At the launch of InAAU Japan, Mariko Kimura, the operating officer of DHL Japan and the director of customer service was selected as the first chairperson of InAAU Japan. “I welcome the establishment of the Avaya user’s community. As the first chairperson, I will do my best to offer a valuable and meaningful forum for all Avaya users,” she said.

InAAU Japan will hold the first InAAU Japan Conference in Japan on Friday, November 30 to celebrate its establishment. The Chief Marketing Officer of InAAU, Pam Fueshko will introduce the achievement of InAAU activities overseas. There will also be twelve sessions on practical themes such as how to customize reports at the contact center and case studies on domestic introduction of Avaya products.

For more details about the InAAU Japan Conference, please visit:
http://www.avaya.co.jp/corporate/events/2007/inaau/index.shtml　

For inquiries about InAAU Japan, please contact:
Marketing Division, Avaya Japan Ltd.
Tel: 03-5575-8850

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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Avaya Inc. extended its lead in worldwide enterprise Internet Protocol (IP) Telephony revenues, according to Synergy Research Group’s 3Q 2007 Enterprise Voice Market Shares Report. The report shows that Avaya led with 28 percent of the IP Telephony market, the largest quarterly share the company has achieved in this segment. This places Avaya as the #1 vendor in IP Telephony for a third consecutive quarter, marking another period of accelerating growth for the company.

According to Synergy’s latest report, Avaya’s leading market share placed it nearly 2 points ahead of its nearest competitor. Avaya also outpaced industry revenue growth both sequentially and when compared with the year-ago quarter. This comes at a time when the enterprise IP Telephony industry is experiencing strong growth. The top four vendors for worldwide enterprise IP Telephony revenues, according to Synergy, are: Avaya, Cisco, Nortel and Alcatel-Lucent.

“This industry is now running on all cylinders,” said Jeremy Duke, president and CEO of Synergy Research Group. “When measuring against the same time last year, our latest figures show an increase of 23 percent in overall industry IP revenues. Avaya grew its IP revenues by 27 percent, demonstrating that in a highly competitive market, Avaya has been successful in bringing leading IP telephony products to market.”

Avaya is a leader in business communications applications, software and services. It helps organizations around the globe evolve their infrastructures with IP Telephony, a communications technology that delivers rich communications applications (using voice, video, data, etc.) over converged networks. Applications running on today’s IP Telephony networks include unified communications, customer contact solutions, and communications enabled business processes.

“More businesses are experiencing the benefits gained through a strong IP Telephony foundation from Avaya,” said Stuart Wells, senior vice president and president, Avaya Global Communications Solutions. “Through open, interoperable IP solutions, Avaya will continue to lead the evolution to next generation unified communications and customer service applications that bring real value to businesses.”

At the core of Avaya’s portfolio of converged solutions is the industry’s leading IP Telephony software – Avaya Communication Manager. This open standards, multi-vendor software provides a communications foundation for IP-based applications, contact center solutions, and a host of Avaya one-X™ end points and mobility solutions. 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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