Mitel

Mitel announced today that Technology Marketing Corporation (TMC) named the Mitel Applications Suite as a 2007 TMC Labs Innovation Award winner. Presented by Internet Telephony Magazine, the TMC Labs Innovation Awards honor products that demonstrate groundbreaking innovation, outstanding feature enhancements, and a significant contribution toward improving communications technology.

“Mitel’s Applications Suite is clearly deserving of recognition. Their significant investment in R&D ensures that Mitel’s portfolio of unifying IP communications solutions match the current and future needs of their customers. We’re proud to reward their hard work with a TMC Labs Innovation Award this year,” said TMC President Rich Tehrani.

The Mitel Applications Suite provides a reduced-cost and unified solution for dramatically enhancing business productivity for small- and medium-size businesses (SMBs) with bundled Mitel applications that include:

Mitel Mobile Extension
Mobile Extension provides a solution for workers unifying phone numbers and voice mailboxes, including mobile phones. By providing a single phone number and single mailbox for multiple devices, calls are routed simultaneously to any business phone, mobile, home, or wireless device. As well as having the ability to seamlessly transfer calls between desk and cell phones, mobile workers can also log in to any IP phone and use it as their own, complete with fully extended office PBX features and functionality.

Mitel NuPoint Messenger™ IP
NuPoint Messenger IP provides a scalable, and simplified way to relay, store and retrieve voice messages—using a phone, fax machine, pager or PC. NuPoint Messenger is a cost-efficient solution for companies with as few as 25 employees that can scale to 240 ports and over 100,000 mailboxes.

Mitel Teleworker Solution
Mitel teleworking solutions allow remote workers, road warriors, and day-extenders to “plug and work” with a standard Mitel IP desktop telephone or softphone. This allows seamless access to the corporate voice and data network, retaining all of the features and functionality enjoyed at the office. Not only does the Teleworker Solution increase employee productivity and retention, it also decreases overhead expenses and long-distance call charges.

“Mitel continues to be at the forefront in the development of innovative communications solutions that enhance the user experience and streamline business functions,” said Kevin Johnson, director of solutions marketing, Mitel. “The Mitel Applications Suite delivers enterprise-grade applications to SMB customers in a simple, cost-effective, and easy to manage package. Mitel’s industry leading applications for teleworking, mobility, and unified messaging are provided in a single server and single sign-on package. Additionally the easy-to-use web interface allows end users to administer and manage these applications themselves with minimum instruction.”

According to Tom Keating, CTO and editorial director at TMC, “The Innovation Awards exemplify the best and the most unique products and services that this industry has to offer. Mitel has demonstrated a commitment to quality, and a commitment to the further development of the IP communications industry through its Applications Suite. Mitel deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of IP communications.”

2007 TMC Labs Innovation Award winners can be found in the July and August 2007 issues of Internet Telephony Magazine.

About Mitel
Mitel, a leading provider of unifying IP communications solutions and applications for business customers, is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information, visit www.mitel.com.

About INTERNET TELPHONY Magazine
Since the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing experience and unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers its audience of decision-makers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs.

About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, Internet Telephony Magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.004 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference, coming in September 2007. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet). For more information about TMC, visit www.tmcnet.com.

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Mitel Networks Corporation, the trusted innovator in unified IP communications solutions and applications, today announced that it has filed a lawsuit against ShoreTel Inc. in the U.S. District Court for the Eastern District of Texas, alleging infringement of four Mitel® patents – U.S. Patent Nos. 5,940,834, 5,703,942, 5,541,983, and 5,657,446.

“Mitel has invested significant resources into intellectual property in support of its communications innovations, and we intend to assert our rights against those that infringe that intellectual property,” said Christian Szpilfogel, Office of the CTO, Mitel.

Innovation has been at the heart of Mitel’s strategy of developing one of the industry’s leading unified IP communications solutions and product portfolios. Mitel has hundreds of patents and pending applications in the United States, Canada and Europe, and in other countries around the world, The company has been and continues to be recognized for leadership and innovation, earning numerous industry awards.

Mitel has retained the services of Fish & Richardson P.C., a national law firm with offices in Atlanta, Austin, Boston, Dallas, Delaware, New York, San Diego, Silicon Valley, Twin Cities, and Washington, DC.

About Mitel
Mitel, a leading provider of unifying IP communications solutions and applications for business customers, is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information, please visit www.mitel.com.

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Mitel (HITEC Booth # 219) will be showcasing the latest additions to its hospitality portfolio at HITEC 2007 in Orlando, FL, June 26 – 28, 2007. Mitel’s tailored applications and solutions for the hospitality industry provide customers with “presence-everywhere” unified communications that enables seamless communications throughout the facility as a critical part of the guest experience.

“As a hospitality provider Mitel understands that hoteliers’ primary drivers are to reduce costs and increase staff efficiencies to ultimately enhance the guest experience,” said Mike Poloni, Mitel’s hospitality marketing manager for the Americas. “Mitel’s unified communications solutions tailored for the hospitality industry create opportunities for hoteliers to generate new revenue streams by promoting hotel and partner services on graphical displays on the guestroom phone and enhance guest service through presence-enabled applications that simplify hotel staff communications.” 

Enhancing the Guest Communications Experience
Critical to guest services are the hotel operator and concierge call handling capabilities to answer a guests’ request in a timely, efficient manner.

The Mitel 5550 IP Console, an advanced PC-based console and administration application, enables the operator to have multiple Busy Lamp Field (BLF) lists for hotel services staff. The operator can direct a guest call to a live person in a BLF list rather than go to voice mail.

Mitel’s Integrated Office Navigator provides the concierge with a simple-to-use PC client application that resides in the Microsoft® Windows® task bar providing access to telephony features at the touch of a button. The Navigator IP phone’s unique physical integration with a PC increases available desktop real estate and allows single field-of-view operation of phone and PC.

Integration with Microsoft® Office Live Communications Server 2005 and Microsoft® Office Communicator enhances the call handling capabilities and makes voice communications more effective for both the 5550 IP Console and Integrated Office Navigator. At-a-glance presence and availability information of hotel services allows hotel staff to route current and potential guests’ calls appropriately and answer guest queries immediately.

Revenue Generation Applications for the Hospitality Industry
Guests that want to use the guestroom phone for a higher voice quality call than what they experience on their cell phone can now be in control of how much they spend on calls. Using a custom application developed by Mitel that integrates with SDD JAZZ call accounting Web services application, guests can enter the phone number they wish to call and the cost is displayed on the phone giving them the opportunity to proceed or cancel the transaction. The cost of the call is updated each minute and at the end of the call, the phone displays the amount that will be charged to the room bill.

The Guest Room of the Future … Now
Mitel hospitality solutions include capabilities that can genuinely improve the guest experience. Using the display screen on Mitel’s 5300 series IP phones hoteliers can promote hotel amenities by inviting guests to book spa appointments and tee times, and order room service with the touch of a button.

Mitel has also increased phone mobility within the guestroom. The new Mitel Cordless Handset and Mitel Cordless Headset allow users to send and receive calls from their room phone and not be confined to the desk or bedside phone. Supported on the award-winning Mitel 5300 series IP phones, the Cordless Handset and Cordless Headset provide the user with the same features as their regular handset as well as providing superior acoustic quality.

Mitel widens the range of guest phone mobility options with its wireless application, which allows a guest’s provided wireless phone to be twinned to their room phone so calls ring on both devices ensuring important calls are never missed.

Scalability and Open Architecture
Mitel’s latest enhancements enable the Mitel 3300 IP Communications Platform (ICP) to scale for hotel properties and resorts ranging from boutique hotels to large, full-service properties. Mitel’s open architecture supports industry-standard interfaces allowing for the integration of third-party SIP applications at the desktop and trunk, as well as traditional connections via IP for call accounting and property management systems.

About Mitel
Mitel, a leading provider of unifying IP communications solutions and applications for business customers, is headquartered in Ottawa, Canada, with offices, partners, and resellers worldwide. For more information, visit www.mitel.com.

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Mitel today announced the winners of its channel program at the Mitel Forum 2007 awards dinner held June 27, 2007, at the Bellagio Hotel and Casino in Las Vegas, NV. Twenty-two channel partners were honored for their overall business performance, marketing programs, and high levels of sales achievement and customer satisfaction, that combined, most closely exemplifies what Mitel seeks in its channel partners.

“Mitel’s goal is to attract and retain the best-of-breed channel partners in the industry. Our success can be attributed to the dedication and commitment of these partners to ensuring the customer experience is a positive one,” said Perry McDonald, director of channel and field marketing, Mitel. “The evolution of Mitel’s global channel model will further equip our channel partners with the tools they need to go to market easily and successfully and together deliver innovative unified communications solutions to customers.”

The award winners for this year are:

Solution Provider of the Year
Awarded based on the Solution Provider’s business success including but not limited to their existing performance, potential with Mitel, marketing efforts, and overall business acumen.

Awarded to:
Platinum Solution Provider of the Year for the U.S.: Eschelon Telecom, Inc.
Platinum Solution Provider of the Year for Canada: MTS Allstream Inc.
Platinum Solution Provider of the Year for Latin America: Comunicaciones Switch Ltda.
Platinum Solution Provider of the Year for the Caribbean: Setar N.V., Aruba
Solution Provider of the Year for Asia Pacific: Essential Data & Voice
Silver Solution Provider of the Year for the U.S.: Intech Systems of Tallahassee

Highest Growth in the Americas
Awarded to the Americas Mitel Solution Provider with the highest growth.

Awarded to: Total Communications, Inc.

Highest Growth in a Region
Awarded to the Solution Provider in each region with the highest growth.

Awarded to:
U.S. Western Region: Standard Tel Networks (STN)
U.S. Southeast Region: Fulton Communications
U.S. Central Region: Five Star Telecom, Inc.
Canada East Region: Applied Computer Technologies Ltd. (Bermuda)
Canada West Region: Digitel Systems Inc.
Latin America: J.M. Telcom S.A. de C.V.
Caribbean: Telecommunications Services of Trinidad & Tobago
Asia Pacific: Ethan Group

Innovative Marketing and Sales Program
Awarded to the Solution Provider with the most innovative and effective Mitel marketing and sales campaign.

Awarded to: CBS Technologies, Corp

Highest Customer Service and Quality
Awarded to the Solution Provider deemed the leader in customer service and quality.

Awarded to:
US: Five Star Telecom, Inc.
Canada: ISQ Téléphonie Inc.
Latin America and Caribbean: División Integral de Telefonía, S.A. de C.V.

Highest applications sales
Awarded to the Solution Provider with the highest actual dollars in revenue attributed to Mitel applications sales.

Awarded to: MTS Allstream Inc.

New Solution Provider of the Year
Awarded to the new Solution Provider who generated the most revenue and exhibited superior performance in FY07.

Awarded to: Rogers Communications Inc.

Hospitality Solution Provider of the Year
Awarded to the hospitality specialist based on but not limited to their existing performance, potential with Mitel, marketing efforts and overall business acumen within the hospitality industry.

Awarded to: Tharaldson Communications Inc.

About Mitel
Mitel, a leading provider of unifying IP communications solutions and applications for business customers, is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information, visit www.mitel.com.

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