Tag Archives: carrier services

PAETEC Q1 2011 Results

PAETEC Holding Corp. (NASDAQ GS: PAET) today announced first quarter 2011 operating results. “The integration of the 2010 acquisitions is progressing as evidenced by solid revenue growth and improved operating performance,” said Arunas A. Chesonis, chairman and CEO. “The combination of PAETEC’s deep product portfolio and the enhanced solutions acquired during 2010 showed tangible results during the first quarter.” Financial results for first quarter 2011 included the following:

  • Revenue of $495.5 million;
  • Adjusted EBITDA of $91.4 million;
  • Net loss of $11.9 million;
  • 33rd consecutive quarter of positive free cash flow,*

WindStream seeking to amend its senior secured revolving credit facility

Windstream Corp. (Nasdaq: WIN), headquartered in Little Rock, Ark. claims the protection of the safe-harbor contained in the Private Securities Litigation Reform Act of 1995 for forward-looking statements set forth in this press release. Forward-looking statements are subject to uncertainties that could cause actual future events and results to differ materially from those expressed in the forward-looking statements. These forward-looking statements are based on estimates, projections, beliefs, and assumptions that Windstream believes are reasonable but are not guarantees of future events and results. Actual future events and results of Windstream may differ materially from those expressed in these forward-looking statements as a result of a number of important factors.

Factors that could cause actual results to differ materially from those contemplated in Windstream’s forward-looking statements include, among others:

PAETEC Q2 2010 financial and operating results

PAETEC Holding Corp. (NASDAQ GS: PAET) today announced second quarter 2010 financial and operating results. “Our second quarter is marked by continued expansion, from our sequential and year-over-year revenue growth, to the opening of new offices and rate centers nationally,” said Arunas A. Chesonis, chairman and CEO. “Over the last six months PAETEC has shown its commitment to growth by investing in businesses that allow us to deepen our customer relationships and enhance our product portfolio. Additionally, we successfully completed the Kenan to RevChain billing conversion during the second quarter, finalizing our integration of US LEC.” Financial results for second quarter 2010 included the following:

  • Revenue of $396.1 million;
  • Adjusted EBITDA* of $65.1 million;
  • Net loss of $7.5 million;
  • Free cash flow* of $33.7 million, which represented the 30th consecutive quarter in which PAETEC or its predecessor generated positive free cash flow;
  • Net cash provided by operating activities of $36.9 million; and
  • Cash, cash equivalents and short term investments of $125.6 million at June 30, 2010.

Quarterly Results – Second Quarter 2010 Compared to Second Quarter 2009

  • Total revenue of $396.1 million increased 0.2% or $0.9 million for second quarter 2010 from second quarter 2009, primarily due to the inclusion of revenue from recently acquired companies that more than offset a decline in usage-based revenue and a $4.1 million decline in non-core basic telephone service revenue (“POTS”).
  • Core network services revenue increased $0.3 million to $284.9 million for second quarter 2010 from second quarter 2009.
  • Core carrier services revenue decreased 6.6% or $3.2 million for second quarter 2010 from second quarter 2009 due to lower usage-based revenue.
  • Integrated solutions revenue of $22.8 million increased 47.5% or $7.3 million over second quarter 2009 primarily due to PAETEC’s February 28, 2010 acquisition of US Energy Partners and June 7, 2010 acquisition of Quagga Corporation.

Link to Full press release (PDF-file)

XO Carrier Wavelength FLEX Program

xoXO Communications (OTCBB: XOHO) today announced the availability of a new flexibility program for current and prospective customers using XO Wavelength, a service that employs dense wavelength division multiplex (DWDM) technology to provide network capacity. The forward-thinking program allows customers to pay a flat, one-time fee to make changes to their high-capacity networks, thereby helping them to respond to evolving business demands while avoiding costly early termination fees and new service initiation contracts.

With XO Carrier Wavelength FLEX, Carrier Services’ customers can be assured that internal or external events impacting their data demands are met with flexible, cost-effective adjustment options. After identifying reconfiguration needs, customers simply pay a flat fee for XO to implement changes. For the fee, customers will have the ability to: Continue reading XO Carrier Wavelength FLEX Program

Telecom SupportDesk Launched

In this time of recession, businesses are actively looking for a way to cut down operational expense. With the speed that technology is advancing, Voice and Data networks are starting to make up for a larger portion of the operational expense each year, while at the same time these services are becomming a more critical part of business.

“Companies need a more carrier agnostic view of the telecom field. For years, the direct sales force of carriers has had one major objective in mind: increase revenue and meet their quotas” according to Mark Breeze, senior consultant at TelecomSupportdesk.com. “We are here to change the playing field; our mission is to take the burden of carrier services out of the hands of our customers. A customer centric approach is what the market is asking for nowadays. And the big carriers just can’t seem to grasp that. For us, no business is too small or large – and customers will find our honesty a refreshing breath of air.”

The Telecom SupportDesk is funded by the carriers and of no charge to the customer. They can be found online at TelecomSupportdesk.com

How Interdependence can Boost Revenue during Slow Economy

Many solution providers like vars seem to struggle to keep up their revenue as their clients have less money to spend. This probably also goes for other types of business to business companies. What I hear often from vars is that their customers are postponing the so needed upgrade of their outdated phone system for example.

As revenue from the existing client base is going down, I see two obvious options:

  1. Grow your client base
  2. Find an alternative way to present your solution so that it makes financial sense to the current customer base

The first point, finding new clients, sounds pretty obvious but may be hard to accomplish as your fellow solution providers are trying to do the same. It is still very much worth the effort but you have to really come up with a unique selling point to distinct yourself from the competition.

The second point may seem even harder at first. When the capital expense of a new PBX phone system for example does not fit their budget, make it fit. Perhaps the customer is using an old technology and by presenting a phone system that can save them money on their telecom usage expense, it can suddenly start to make sense to upgrade. For example what if you present a VoIP based solution as SIP Trunking, if they had analogue phone lines until now this may be a significant cost saver. If they don’t have the capital, it may even still make financial sense to lease.


What does this have to do with Interdependence versus Independence?

It does not necessarily have anything to do with it but it may make things easier. Independence may be something that many business owners are actively perusing: becoming as independent as possible so that they have total control over their own business. They may fail to see the mutual benefit of interdependence.

Patrick Oborn, co-founder of Telarus, has written a great article about interdependence versus independence in regards to master agents. As we work with a lot of var partners, we found this to be an inspirational article and decided to show what interdependence can do for our var partners.

When a solution provider partners with a master agent, the relationship can only be truly successful if it is of mutual benefit. As with any relationship it is a two way street. Thus comes Interdependence, growing your business by growing each other’s business.


The relationship we are aiming for with our var partners is one of interdependense. We as carrier services consultants come across customers that have just ordered a new PRI circuit and they need a new PBX. Guess what, our var partner gets the opportunity. And that goes the other way as well: when our var partner has a client in need of a new T1 line, or any other carrier circuit – guess who he refers them to?

Besides sharing and referring leads between the interdependent companies (in this case the solution provider var and the carrier services consultant), the involved parties also grow their value proposition to the customer by offering a more complete solution. By partnering with a master agent, the var partner is able to offer carrier services without the hassle of dealing with all the carriers. The var partner grows their revenue this way, and he may be able to justify the new equipment purchase for his customer by comparing overall cost. The carrier consultant can even help by offering a circuit with a vendor that will amortize the equipment cost, so that there is less capital expense. And we as carrier services consultants are happy as well because this brings us more revenue.

True Interdependence is vital for a successful  business partnership, don’t shy away from it.

If you want to learn more about our carrier services or our var partner program, how to set up such an interdependent relationship etc. feel free to contact us.

XO 10 Gigs in 10 Days offer extended

XO Communications announced an extension of two services campaigns that offer the industry’s most competitive rates and guarantees for high-capacity network services delivered over its advanced nationwide inter- city and metro networks. The two campaigns, “10 Gigs in 10 Days” and the “3 Guarantee Program” will be extended through March 31, 2008 as a result of their previous success.The first service guarantee addresses the prolonged provisioning delays wholesale customers face in obtaining high-capacity network services from their current network services provider. The second program provides increased installation and competitive price incentives for customers to leverage XO’s suite of inter-city and metro network transport solutions, including Ethernet, IP Transit, and Wavelength services.

“Since unveiling these service guarantees, we’ve received a tremendous response from customers that need faster provisioning of high-capacity network services,” said Ernie Ortega, president of XO Carrier Services. “Our continuing investments to expand the capabilities of our IP and transport networks are paying off as we are able to respond quickly to customer demand and provide them with the capacity and services they need, when they need it, at a price they can afford.”

XO “10 Gigs in 10 Days” Guarantee

The XO “10 Gigs in 10 Days” Guarantee is an industry-first installation guarantee that offers wholesale customers the ability to order 2.5 Gbps or 10 Gbps high capacity network transport services and have them provisioned in 10 business days across select major coast-to-coast routes on the XO network. Under the guarantee, if XO Communications fails to install the service within business 10 days, the customer will be eligible for a one month service credit for each year of the customer’s contract.

3 Guarantee Program

Under the 3 Guarantee Program, XO will continue to offer wholesale customers the following guarantees to beat valid competing offers for comparable long haul and high-capacity network services:

  1. Best Price Guarantee: XO will beat competing prices for 2.5 Gbps and 10 Gbps Wavelength services and 1 Gbps and 10 Gbps Ethernet services along select major XO network routes;
  2. Install Guarantee: XO will provide a one month service credit for these Ethernet, IP Transit and Wavelength services if it fails to meet the agreed upon service delivery date;
  3. 90-Day Risk Free Trial Guarantee: XO will allow customers to trial its IP Transit service for one 90-day period without commitment. If the customer is not satisfied, the customer only pays for the services used under the trial.

The XO nationwide network connects 75 major metropolitan markets across the United States. In addition, XO Communications has approximately one million fiber miles of metro fiber in major markets across the United States. With its extensive nationwide and metro fiber network assets, XO offers wholesale customers network transport services that provide door-to-door delivery of customers’ traffic including:

  • Ethernet services from GigE to 10 Gbps speeds
  • IP Transit services from OC-3 to OC-192 speeds
  • Private Line services from OC-3 to OC-192 speeds
  • Other high capacity transport services at 2.5 Gbps and 10 Gbps speeds

Phone+ Magazine announces Top Channel Managers & Programs

PHONE+ magazine, a monthly publication of Virgo Publishing LLC for the telecommunications indirect sales channel, today announced the winners in its Top 15 Channel Managers and Top 50 Channel Programs contest. The results are published in the magazine’s first-ever Channel Program Guide special issue, available now at www.phoneplusmag.com/ebooks.

PHONE+ is very proud to honor the Top 15 Channel Managers. These telecom professionals were nominated by master agents, subagents and independent agents. The nominees’ names were placed on a ballot and voted on by PHONE+ readers and supporters. The winners are Jeff Balsewich, TNCI; Hilary Corno, TelePacific Communications; Suzanne Duda, PAETEC; Steve Ferrigno, One Communications; Manny Ferrufino, Qwest; Amir Hojjatnia, TelePacific Communications; David Luther, BCN Solutions Express; Ruth Morford, ACC Business; Mara Nursement, TNCI; Tara Purcell, AT&T; Brian Sheehan, AboveNet; Art Solares, First Communications; Melanie Sunahara, Global Crossing; Dan Szabo, Qwest; and William Tharp, XO Communications.

“PHONE+ is proud to honor these individuals. It is their hard work and dedication that makes the indirect channel a successful and well-oiled machine,” said Mike Saxby, group publisher for PHONE+.

Hundreds of companies submitted their channel program details in hopes of being recognized as a Top 50 Channel Program. Voted on by indirect sales partners, these communications suppliers — carriers, resellers, master agents and manufacturers — provide their agents with that extra something — extra attention, rapid quotes, sales training or special promotions — that makes agents want to do business with them.

PHONE+ congratulates the following Top 50 Channel Programs as selected by its readers: 5 Star Communications, ACC Business, AccuConference, AireSpring Communications, AT&T Inc., Avaya Inc., Bandwave Systems, Broadview Networks, Cavalier Telephone, Comstar Interactive, The Conference Group, Covad Communications, CTI Group (Holdings), Eastern IT Group LLC, Embarq, Excel Telecommunications, Granite Telecommunications, Hughes Network Systems LLC, InterCall, iTEMize Technologies, Level 3 Communications, McGraw Communications, McLeodUSA, MegaPath, MicroCorp Inc., NBS, New Edge Networks, NuVox Communications, Once Communications Corp., PAETEC, Pioneer Telephone, PowerNet Global Communications, Premiere Global Services, Qwest Communications, Samsung BCS, ShoreTel, Speakeasy, Sprint Nextel, TBI, Telarus Inc., Time Warner Cable Business Class, TMC Communications, TNCI, UCN Inc., US Signal Co., USA Digital Communication Inc., Verizon, Wholesale Carrier Services Inc., World Telecom Group, and XO Communications.

“PHONE+ is honored to bestow special recognition upon these standouts. Their support for the indirect channel, and gains in the telecom industry overall, are much appreciated and lauded,” Saxby said.

In addition to recognizing the Top 15 Channel Mangers and the Top 50 Channel Programs, the PHONE+ Channel Program Guide special issue includes articles that focus on the key traits of a successful channel program and master agency, how to sustain a healthy partner relationship, and the anatomy of an agent agreement. For more information, visit www.phoneplusmag.com.

About Virgo Publishing:
Virgo Publishing is a dynamic information services company specializing in communications through print and electronic media, trade shows and special events, education and training, and value-added business services. In general, each print magazine serves as a platform to create communities through the integration of publishing, events and the Web. For information, visit www.vpico.com.

About PHONE+
PHONE+ magazine is the country’s leading publication for communication distribution channels. For more than two decades, PHONE+ has been the undisputed leader in providing news and analysis to alternate distribution channels serving the communications industry. It is the unrivaled resource for resellers, aggregators, agents, brokers, VARs, systems integrators, interconnects and dealers that provide network-based communications and computing services and associated CPE, applications and professional services.

PHONE+ has a companion Web site, www.phoneplusmag.com ; a weekly newsletter, PHONE+Line; an annual buyer’s guide; an annual Source Book and an annual Channel Program Guide; and it hosts regular Webinars.
It also hosts the Channel Partners Conference & Expo, the industry’s only event exclusively for the channel. The spring conference is set for March 10-12 at the Rio All-Suites Hotel & Casino in Las Vegas. For more information, visit www.channelpartnersconference.com.