Tag Archives: communications capabilities

Qwest iQ Hosted Unified Communication Service

Qwest Communications (NYSE: Q) today introduced a new unified communications service platform that allows enterprise businesses, government agencies and educational institutions to merge traditional telephony networks with Internet Protocol (IP)-based data networks.

Qwest iQ Hosted Unified Communication Service (iQ HUCS) provides end users the benefits of integrating voice, e-mail and video services so they are accessible by landline phones, mobile phones, smart phones and computers. It also leverages Cisco multitenantcall management that allows enterprises to utilize existing network elements while laying the foundation for unified communications capabilities. The solution also features an integrated operations system that allows customers to easily manage day-to-day administrative functions and gain operational cost efficiencies.

ALU Genesys, Enterprise and the next Stage for Dynamic Enterprise

Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced today that it has brought together two of its solution portfolios — Genesys and the Enterprise — as part of a major effort to expand its Dynamic Enterprise vision and increase its market reach.

By bringing together the success of both its Genesys call center activities and its Enterprise product lines, Alcatel-Lucent will deliver a powerful integrated suite of solutions that will feature an expanded set of offerings and broaden the company

Avaya Unveils Roadmap for Future of Business Communications

Integration of Former Nortel Enterprise Solutions Portfolio AcceleratesAvaya’s Vision of Communications Powering Enhanced Business Effectiveness

BASKING RIDGE, NJ–(Marketwire – January 19, 2010) – Avaya today unveiled its vision for the future of communications and a roadmap that integrates products and services from the recently acquired Nortel Enterprise Solutions (NES) to create a new standard for business communications.

Avaya’s vision is based on open standards, communications-enabled business systems and effective, contextual, real-time communications. Using Session Initiation Protocol (SIP) organizations, large to small, can make smooth transitions to new capabilities at their own pace while protecting existing communications investments. Avaya’s communications-enabled business systems streamline business processes by injecting real-time communications where they can provide value. Users are able to be more effective by having access to information based on the context of the task at hand.

“The integrated roadmap we’re outlining today supports Avaya’s commitment to providing customers with the advanced communications capabilities they need to manage and grow their organizations,” said Alan Baratz, senior vice president and president, Global Communications Solutions, Avaya. “In developing the portfolio, our guiding principle was to deliver the most compelling and cost-effective systems and services to customers and partners.”

The new roadmap builds on the existing Avaya portfolio with capabilities integrated from Nortel Enterprise Solutions. The roadmap highlights include:

The centerpiece of the unified communications (UC) portfolio is Avaya Aura

Mitel launches Mitel Applications Suite 1.1

Mitel announced several enhancements to its market leading solutions that drive efficiency and productivity and help small- and medium-sized businesses increase customer satisfaction and grow revenues. As the leader in the fast-growing SMB IP communications market, Mitel today announced new products that address top requirements for SMBs including simple-to-deploy messaging, audio and web conferencing, mobility solutions, and easy-to-use IP desk phones. Continue reading Mitel launches Mitel Applications Suite 1.1

Avaya leads voice and unified messaging market

Avaya Inc. achieved leadership of the North American voice and unified messaging market in both revenue and shipments, according to a key industry report measuring this core component of the unified communications (UC) sector.

The research, by global growth consulting firm Frost & Sullivan, analyzed all aspects of enterprise voice and unified messaging in 2007, including a competitive assessment of 14 vendors. Avaya led with over 27 percent of the market for revenues, more than 7 points ahead of its nearest competitor. In unified messaging shipments, Avaya led with 21 percent of the market, outpacing the next vendor by 6 points. Other companies measured in the report included Cisco, Nortel, Siemens and new market entrants.

Enterprise voice and unified messaging is a market that Frost & Sullivan expects to grow to $1 billion by 2013. Unified messaging is a technology that combines voicemail, email and fax into a single interface for easy access to all of one’s messages. According to the research, many vendors view unified messaging as a first step towards unified communications – a way to bring together many modes of communications such as email, voicemail, instant messaging, video and presence to deliver a seamless, always-on experience.

“Unified messaging is beginning to ride the unified communications wave,” said Krithi Rao, industry analyst, Frost & Sullivan. “Avaya is front and center due to a smart, open and solutions-based unified messaging strategy. Avaya’s leadership in messaging is a result of focusing on what customers need today, while helping ensure they have a simple migration path to greater value tomorrow.”

The open and interoperable nature of Avaya’s messaging platform, Avaya Modular Messaging, helped drive the company’s leadership in this space. In its research, Frost & Sullivan states that Avaya Modular Messaging provides a “clear and non-disruptive migration path” to new unified communications capabilities. The research also highlights Avaya’s “first mover’s advantage in next-generation enterprise communications,” due to its innovation in technologies such as Communications Enabled Business Processes.

“Avaya is committed to delivering advanced unified messaging technologies that enhance business productivity at an affordable price,” said Jorge Blanco, vice president, Product Strategy, Avaya. “We believe these results demonstrate that customers understand the value of Avaya unified messaging tools and are putting them to work for real business benefit.”

To access Frost & Sullivan’s research, please visit: www.frost.com.

About Avaya Unified Messaging Solutions
Avaya Modular Messaging – part of Avaya’s portfolio of Unified Communications solutions – combines messaging systems such as e-mail, voicemail, and fax into a single, scalable solution that seamlessly integrates with existing platforms. It can communicate with other Avaya messaging systems and non-Avaya voice mail systems in a network, and can be deployed with advanced speech automation capabilities for faster access to voicemail, email, calendars, tasks and corporate directories. Avaya provides messaging applications as part of its small, mid-sized and enterprise market solutions.

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500

Avaya goes SIP

Avaya introduced enhancements to its market-leading IP Telephony solutions delivering advanced Intelligent Communications capabilities using end-to-end, full-featured Session Initiation Protocol (SIP). This includes the latest version of Avaya’s flagship IP telephony software