Posts tagged as:

contact centre

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Alcatel Lucent Q1 2009 results

May 5, 2009 Alcatel-Lucent News ( NYSE: ALU )

Alcatel Lucent KEY NUMBERS Q1 2009 Revenues of Euro 3.598 billion, down 6.9% year-over-year Adjusted2 gross profit of Euro 1.133 billion or 31.5% of revenues Adjusted2 operating income1 of Euro (254) million or (7.1)% of revenues Operating cash flow3 of Euro (43) million Net debt of Euro (841) million as of March 31, 2009 Full-year [...]

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Alcatel-Lucent Q4 2008 results

February 5, 2009 Alcatel-Lucent News ( NYSE: ALU )

Alcatel-Lucent delivered solid operational performance in the fourth quarter, enabling it to meet its guidance on all three of the financial metrics it had indicated for 2008. Ben Verwaayen, CEO, commented: Get the latest Telecom News at http://vartips.com

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Japanese prefer e-mail and the Internet to telephones

December 3, 2007 Avaya News (NYSE:AV)

 About half of Japanese consumers prefer email and the Internet to telephones when contacting companies. A recent research commissioned by communications software provider Avaya and conducted by a research company callcentres.net, Avaya Contact Centre Consumer Index Japan 2007, concluded there is a growing preference for Japanese consumers to interact with companies via the internet and [...]

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The key to loyal customers are Contact Centers

November 7, 2007 Avaya News (NYSE:AV)

Australian consumers are more likely to buy products and services from companies if their contact centre staff are friendly, quick to resolve questions, and know the details of the products and services they were representing.  Conducted by research company callcentres.net and commissioned by communications software provider Avaya, the consumer index concluded that 58% said they [...]

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Bell Canada standardizes on Avaya

October 10, 2007 Avaya News (NYSE:AV)

 Today, Bell Canada announced an agreement on the standardization of the IP communication product line designed and manufactured by Avaya. “This agreement clearly demonstrates Bell’s position as leader in IP telephony technology,” said Stéphane Boisvert, President of the Enterprise Group, Bell Canada. “We will now be able to assume the design, sale and servicing of [...]

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World Travel First Class with Mitel IP Communications

September 24, 2007 Mitel News

When Pennsylvania-based World Travel, Inc., one of the largest corporate travel management companies in the United States, determined it needed the ability to control call flow to meet demand while still providing dedicated agents to their customers, they turned to Mitel® for a contact center solution that is not only highly scalable, but which allows [...]

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Avaya and IBM launch Solutions for Finance Industry in Barcelona

September 19, 2007 Avaya News (NYSE:AV)

Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, today announced the launch of industry focused joint solutions at IBM’s Banking Industry Solution Centre (BISC) in Barcelona. The new solutions added to the Centre will recreate live financial services business scenarios, leveraging IBM’s strengths in banking and Avaya’s expertise [...]

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Mitel Awarded By Dubai Civil Aviation

April 10, 2007 Mitel News

Mitel has been awarded by Dubai Department of Civil Aviation at the annual 9th Suppliers Forum held on Monday April 9, 2007 at the Grand Hyatt for outstanding services to DCA in 2006. DCA manages the Dubai International Airport, the Middle East’s fastest growing airport in terms of passenger throughput, which almost reached 29 million [...]

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