Tag Archives: contact centre

Alcatel Lucent Q1 2009 results


Alcatel Lucent KEY NUMBERS Q1 2009

  • Revenues of Euro 3.598 billion, down 6.9% year-over-year
  • Adjusted2 gross profit of Euro 1.133 billion or 31.5% of revenues
  • Adjusted2 operating income1 of Euro (254) million or (7.1)% of revenues
  • Operating cash flow3 of Euro (43) million
  • Net debt of Euro (841) million as of March 31, 2009
  • Full-year 2009 guidance to break-even at the adjusted operating income level reiterated


Ben Verwaayen, CEO, commented:

Ben Verwaayen

Avaya and IBM launch Solutions for Finance Industry in Barcelona

Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, today announced the launch of industry focused joint solutions at IBM’s Banking Industry Solution Centre (BISC) in Barcelona. The new solutions added to the Centre will recreate live financial services business scenarios, leveraging IBM’s strengths in banking and Avaya’s expertise in IP-based intelligent communications, to help customers identify the solution best suited for their business needs.

The IBM Banking Industry Solution Centre is the third such centre that builds upon Avaya’s strategic global alliance with IBM since 2001, with the joint solutions added to this center providing a proof of concept for the financial services industry. Customers can see the effective use of technology, not just products, as well as applications that solve business critical, customer-related issues to derive strong returns on investment.

The new solutions at the Centre in Barcelona have been set up to help financial services companies effectively address the challenges posed by the rapidly changing business environment: how to get the most from each customer relationship, manage employees and resources, and how to optimise their IT infrastructure.

The IBM-Avaya solutions for Front-Office Banking, on display at the Centre, include Avaya Communications Manager, one-X Mobile Edition, Voice Portal, Meeting Exchange, Communications Process Manager and IBM’s WebSphere Process Server, Lotus Sametime, Lotus Notes/Domino, Lotus Expeditor, Websphere Voice Server as well as Tandberg Video Conferencing.

“Avaya’s portfolio and ability to integrate communications components complements and leverages IBM’s capabilities and the business value approach we follow in the Banking Industry Solution Center,” said Jordi Busquets Cervera, European Banking ISC Technical Manager at IBM. “This enables us to offer solutions to customers that really do add value in this industry.”

Underpinned by market-leading hardware, software and middleware from IBM and Avaya, the new join solutions demonstrated at the Centre offer a scalable, reliable, secure and service-oriented architecture (SOA) that takes advantage of industry standards