Tag Archives: customer relationship management

Service Providers Top the List as Cloud-Computing Providers

The results of a new research study, conducted by and issued today by Cisco Internet Business Solutions Group (IBSG), investigates the “public cloud” and the desire of enterprises to use external, on-demand infrastructure and applications. The study reveals that service providers have an opportunity to differentiate themselves and add new revenue-generating services by providing public cloud-computing services.

Cisco IBSG, the company’s global consultancy, recently conducted in-depth, one-on-one interviews with more than 80 enterprise information technology (IT) decision makers from 43 enterprises and public-sector organizations in the United States, the European Union, and India. Additionally, Cisco IBSG interviewed 20 subject-matter experts.

Based on feedback from the survey, Cisco IBSG estimates that nearly 12 percent of enterprise workloads will run in the public cloud by the end of 2013. Furthermore, the study found that desktop applications, email, collaboration, and enterprise resources planning are most likely to shift to the cloud. This, in turn, will yield a market for public, cloud-computing services of approximately US$44 billion.

The study identified a set of target applications for cloud that spans various verticals. Targets for infrastructure-as-a-service (IaaS) include application development and testing, disaster recovery, simulations, data warehousing, and analysis. Targets for software-as-a-service (SaaS) are customer-relationship management (CRM), email, unified communications, web applications and desktop environments.

Cloud-migration decisions are being made at the application level. Most decision makers envision a staged migration to cloud-computing services, beginning with noncritical applications. Enterprise executives believe that no applications should be automatically excluded from migration to cloud.

Enterprises across many sectors

Empix evolve srl Selected for Membership in Avaya DevConnect Program

Empix evolve srl, a software developer providing unified communications, presence, full IP fax and Skype integration solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

Empix evolve srl is the developer of xtension evolve, a suite of applications that combines communication services such as contact management, computer telephony integration (CTI), presence, fax, mobile and Skype integration, in a shared, web-based environment that offers Customer Relationship Management (CRM) and contact center features. Additionally, xtension evolve web tools enable the simple creation of Communications-Enabled Business Process applications, making it quick and easy to “communications-enable” the 3rd party applications already existing within a company. As a result, companies can manage contacts and communications in a unified web interface and empower the existing software infrastructures with communications features, thereby accelerating business processes.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies

Avaya and IBM strengthen Relationship

avayaAvaya and IBM have announced that they will be expanding their current relationship. The focus will be on Security Interopability and Unified Communications. Furthermore, IBM will be implementing Avaya Aura in their existing converged communications services.

As part of the expanded alliance, the companies will jointly deliver unified communications solutions that streamline mission critical and complex communication systems, achieve rapid return on investment and improve productivity by helping to allow users to communicate anytime from anywhere, regardless of device or network. In addition, Avaya has certified the IBM Internet Security Systems’ Proventia GX 5208

Polycom VVX 1500 introduced

polycom

The Polycom VVX 1500 is the first of its kind business media phone combining advanced IP telephony with business-class video and the ability to integrate with key business applications

PLEASANTON, Calif. – Mar 09, 2009 : Polycom, Inc. [Nasdaq: PLCM], the global leader in telepresence, video, and voice communications solutions, has redefined desktop communications with the introduction of its first business media phone, the Polycom VVXTM 1500. Continue reading Polycom VVX 1500 introduced

Mitel contract for 52k IP lines for Dutch government

Mitel has been awarded a six-year contract to supply 96 institutions of the Dutch government with future-proof IP communications solutions.

The large-scale IP deployment is part of OverheidsTelecom 2006 (OT2006), a Dutch government program whereby a number of telecom services are tendered in one master agreement by ministries and other government authorities and subdivided into clusters. The OT2006 cluster covered by this contract will, amongst others, see eight ministries, seven provincial authorities, 30 municipalities and 51 administrative bodies and advisory boards totalling more than 52,000 lines move to a Mitel platform over the next four years.

Avaya Tagging conversations

In a presentation today during the Third International Conference on Collaborative Computing, scientists from Avaya Labs will demonstrate how “tagging” conversations can help businesses search and retrieve interactions and access information they need to operate more effectively.

Now underway in White Plains, N.Y., the Collaborative Computing conference is jointly sponsored by the IEEE Computer Society, Create-Net and the International Communication Sciences and Technology Association.

Avaya Labs scientist Doree Seligmann, director, Collaborative Applications Research, a featured speaker at the conference, and Avaya Labs research scientists Ajita John and Shreeharsh Kelkar, will present a paper and video demonstration on the business benefits of sophisticated new algorithms they developed to “tag” key information and make voice calls searchable.

“Tagging” – which is also called “social bookmarking” or “collaborative tagging” – is an increasingly popular way to locate, classify, rank and share Internet resources through the use of shared lists of user-created Internet bookmarks. Users store lists of personally interesting Internet resources, and typically make these lists publicly accessible. They also classify their resources by the use of informally assigned, user-defined keywords or tags.

“Conversations provide a rich source of information that can be tapped to help businesses operate more efficiently and effectively,” said Seligmann. “By using sophisticated new algorithms and models that ‘reason’ about the ‘who, what, when, where and why’ of communications, we can capture and mine conversations, just as we do by searching email and other electronic documents.”

Seligmann says tagging holds the potential to help businesses readily identify subject-matter experts who can serve customers and support strategic initiatives. For example, a field technician could find individuals with the expertise needed to troubleshoot a customer problem. A marketing director could identify those familiar with an emerging market trend.