Posts tagged as:

customer relationship management

Avaya and IBM strengthen Relationship

June 16, 2009 Avaya News (NYSE:AV)
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Avaya and IBM have announced that they will be expanding their current relationship. The focus will be on Security Interopability and Unified Communications. Furthermore, IBM will be implementing Avaya Aura in their existing converged communications services. As part of the expanded alliance, the companies will jointly deliver unified communications solutions that streamline mission critical and [...]

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Polycom VVX 1500 introduced

March 9, 2009 Polycom News (Nasdaq: PLCM)

The Polycom VVX 1500 is the first of its kind business media phone combining advanced IP telephony with business-class video and the ability to integrate with key business applications PLEASANTON, Calif. – Mar 09, 2009 : Polycom, Inc. [Nasdaq: PLCM], the global leader in telepresence, video, and voice communications solutions, has redefined desktop communications with [...]

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Mitel contract for 52k IP lines for Dutch government

December 13, 2007 Mitel News

Mitel has been awarded a six-year contract to supply 96 institutions of the Dutch government with future-proof IP communications solutions. The large-scale IP deployment is part of OverheidsTelecom 2006 (OT2006), a Dutch government program whereby a number of telecom services are tendered in one master agreement by ministries and other government authorities and subdivided into [...]

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Avaya Tagging conversations

November 16, 2007 Avaya News (NYSE:AV)

In a presentation today during the Third International Conference on Collaborative Computing, scientists from Avaya Labs will demonstrate how “tagging” conversations can help businesses search and retrieve interactions and access information they need to operate more effectively. Now underway in White Plains, N.Y., the Collaborative Computing conference is jointly sponsored by the IEEE Computer Society, [...]

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Fonality unifies CRM and telephony

November 5, 2007 Fonality News

Fonality®, a leading maker of business phone systems, announced today that it will create the industry’s first phone system that unifies both telephony and customer relationship management (CRM) for small and medium-sized businesses (SMB). As part of the initiative, the company has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a [...]

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