CenturyLink (NYSE: CTL) has received the 2011 Consumers’ Choice Award for “Best Landline Telephone Service Provider for Customer Value Enhancement” from Frost & Sullivan, a business research and consulting firm. The award, based on consumers’ evaluations of their landline telephone service providers, recognizes CenturyLink’s focus on enhancing the value that its customers receive in the areas of service quality, price and customer service.
According to Frost & Sullivan, CenturyLink was selected over its competitors for the variety of services the company offers its customers in addition to having reasonably-priced, value-added bundled service packages. The survey also cites CenturyLink’s efforts in making it easier to communicate with customer service representatives.
“CenturyLink has shown that it is moving aggressively to enhance the value of its landline voice telephone offerings,” said Gina Villanueva, Frost & Sullivan research analyst.
The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that demonstrates excellence in implementing strategies that proactively create value for its customers. This award recognizes the company’s inordinate focus on enhancing the value that its customers receive, leading to improved customer retention and ultimately customer base expansion.
“We are pleased that Frost & Sullivan has recognized CenturyLink for our efforts to provide customers with a strong mix of quality products and services at affordable prices,” said Karen Puckett, CenturyLink executive vice president and chief operating officer. “We focus every day on meeting our customers’ needs with a wide range of residential and business offerings and excellent customer service from dedicated and skilled employees.
CenturyLink was honored during Frost & Sullivan’s Excellence in Best Practices Awards Banquet March 13 in Coronado, Calif.
Avaya has received the 2011 Global Market Share Leadership Award in Enterprise Premises-Based FMC Solutions from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry.
Frost & Sullivan cited Avaya as one of the pioneers and leaders in fixed mobile convergence, and the following contributing factors to the company’s success:
- Strong position and brand name recognition in IP telephony
- A wide, diverse enterprise mobility portfolio
- Successful communications bundling strategy through Avaya UC All Inclusive
- An extensive ecosystem of partners, including the Avaya DevConnect developer program and the Avaya Connect channel program
- Plans to extend Avaya Flare Experience to a broad range of fixed and mobile devices
- Constant innovation to offer a choice of mobility solutions that fit diverse customer needs
“Throughout the years, Avaya has demonstrated unwavering commitment to delivering superior communication solutions to its business customers, and has proven once again its market leadership in enterprise mobility,” said Alaa Saayed, senior analyst, Frost & Sullivan. “Today, Avaya is a widely recognized for best-of-breed IP telephony systems and next-generation unified communications and collaboration solutions. The company has successfully invested time and resources in its vision, direction, and overall strategy, gaining the trust and confidence of a large portion of the enterprise communication customers.”
Avaya led the industry with 35.5 percent of the total advanced premises-based FMC clients shipped in 2010. Advanced FMC solutions are defined by Frost & Sullivan as all fixed-mobile convergence solutions created to work with smartphones to go beyond the typical touch-tone interface and the access number prefixing of a basic PBX-to-mobile extension.
Expanding its portfolio of mobile solutions, AT&T* is working with Interchange Solutions to deliver SalesNOW, an affordable yet robust mobile customer relationship management and sales force automation solution. SalesNOW from AT&T is the latest addition to AT&T
XO Communications (OTCBB: XOHO) has been recognized by Frost & Sullivan, a global market research and growth consulting firm, as the leading VoIP and SIP trunking services provider and capturing the largest market share among service providers by delivering superior customer satisfaction and value.
Frost & Sullivan has conferred on XO Communications the 2010 North American Competitive Strategy Leadership Award in the VoIP access and SIP trunking services market. In addition, Frost & Sullivan recently published a report naming XO Communications as the leading VoIP Access and SIP trunking provider in terms of enterprise VoIP end users.
Level 3 Communications, Inc. (NASDAQ:
AT&T has been awarded the Frost & Sullivan 2009 Market Leadership Award in SONET (Synchronous Optical Network) Services. The award recognizes AT&T for its progressive portfolio of SONET services and unrivaled strength across the retail and wholesale segments.
According to Frost & Sullivan, while next-generation networks like Ethernet and MPLS (Multi-protocol Label Switching) will continue to challenge SONET, Frost& Sullivan does not expect an overall decline for many years. Demand will continue, from both service providers and enterprises, for the high reliability of the point-to-point dedicated options, and the attractive service level agreements offered by carriers.
Verizon Business has been awarded s the 2009 North American Enterprise Telephony Equipment Implementation and Management Customer Value Enhancement Award by the Frost & Sullivan, a leading industry consulting firm.
The Frost & Sullivan award recognizes Verizon Business’ demonstrated ability to expand its customer base through the creation of innovative managed IP telephony services that meet the requirements of large-business and government customers. In selecting Verizon Business for the award, Frost & Sullivan measured the company’s market growth and customer satisfaction success. Continue reading Verizon named Premier provider of IP Telephony
XO Communications (OTCBB: XOHO) announced today that it is the recipient of the 2009 U.S. Emerging Company of the Year award in the MPLS/IP VPN Services Market category by Frost & Sullivan, a leading research and consulting firm.
The award commends XO Communications for its early and strategic investment in Ethernet over Copper technologies. XO Communications