Tag Archives: ip communications

Nortel CVAS Adds Real-Time Business Collaboration

Business collaboration took another step forward as Nortel* [OTC: NRTLQ] Carrier VoIP and Application Solutions’ (CVAS) added a new web-based UC collaboration application to its industry-leading Hosted IP Communications Solution. The new application enables service providers to increase subscriber productivity and generate incremental revenues by allowing users to instantly shift from conference calls to full, rich-media web collaboration when the need arises.

Unveiled today at the ITPX event ** in Las Vegas (booth #209) , the new application will allow users to quickly launch a full suite of collaboration services, such as application sharing, document presentation, interactive whiteboards, public and private chat, polling/surveying, synchronized web browsing, and desktop sharing. In addition, the solution allows multiple presenters and collaboration sessions to take place at the same time, which creates a truly unified and interactive communication experience.

“Nortel CVAS’ Hosted IP Communications solution is unlocking new modes of communication and collaboration by eliminating the need for users to work with disparate and disconnected tools and services,” said Samih Elhage, president, CVAS, Nortel. “Now when workers are speaking with each other and find that a richer collaborative environment is necessary, there is virtually zero time delay between decision to collaborate and collaboration. Our new application allows people to interact and collaborate virtually, almost as if they were in the same room. It also helps to improve business productivity and arms service providers with the means to increase subscriber loyalty and revenue potential.”

The new application incorporates Dimdim’s web conferencing platform into Nortel CVAS’ Adaptive Unified Communications Application which is a key component of Nortel CVAS’ Hosted IP Communications solution. Dimdim’s platform enables real-time, rich-media collaboration and meeting sessions. The solution serves a wide target market and runs on most popular operating systems including Mac, Windows and Linux.

“We’re delighted that Nortel CVAS is integrating our platform with its Adaptive UC application, allowing service providers to increase subscriber growth and loyalty by providing secure, collaborative and interactive communication services to end users,” said DD Ganguly, CEO of Dimdim. “Our goal is to provide our partners and customers with the most intuitive approach possible to Web conferencing. With no software to install or download and a myriad of advanced collaboration tools, Dimdim is committed to meeting the needs of all Nortel CVAS customers.”

Nortel CVAS will also demonstrate its new web-based UC collaboration application at the 2010 Cable Show ** (booth #711) taking place May 11-13 at the Los Angeles Convention Center in California.

Nortel CVAS’ Adaptive UC Application offers integrated voice, personalized audio/video conferencing bridges, web based portals, and is offered in multiple environments including Microsoft OCS, Lotus Sametime and standalone UC configurations. The solution provides enterprises with a graceful migration to UC through support of mixed legacy TDM, traditional VoIP and mobile devices. Nortel CVAS’ Adaptive UC solution has been deployed by a number of service providers across the globe and recently received TMCNet’s 2009 Unified Communications ** magazine Product of the Year Award **.

Paetec gets 2 INTERNET TELEPHONY Excellence Awards

paetec PAETEC Holding Corp. (NASDAQ GS: PAET) has received two “2009 INTERNET TELEPHONY Excellence Awards” for their Fixed Wireless and Allworx 9224 IP Phone and Tx 92/24 Expander solutions. The awards were presented by Technology Marketing Corporation’s INTERNET TELEPHONY Magazine.

“These solutions are truly unique in the marketplace and offer efficiency and value to businesses which other carriers simply don’t offer,” said John Chapman, senior vice president of marketing.

“We’re thankful for this recognition of the products by TMC with the Excellence Awards.”

PAETEC’s Fixed Wireless utilizes carrier-grade microwave equipment and consultative engineering to build reliable ‘last-mile’ access loops between a customer network and a local PAETEC point of presence. Wireless local loops can be provisioned at DS-3, OC-3, Fast Ethernet and Gigabit Ethernet speeds, and support the complete range of voice and IP services in the PAETEC portfolio.

The 9224 from Allworx, a wholly owned subsidiary of PAETEC, is a premier high-fidelity IP phone bringing the latest advancements in IP telephony to today’s business leaders. The 9224 phone has the capability to deliver a multitude of call appearances, line appearances, speed dials, busy lamp fields and an array of other functions. Earlier in September, PAETEC announced the IP Simple Solutions bundle, leveraging the company’s award winning SIP Trunking voice service, High-Speed Internet, MPLS VPN as well as the 9224 phone and IP PBX.

“The editors of INTERNET TELEPHONY were pleased to grant PAETEC with INTERNET TELEPHONY Excellence Awards for their achievements in advancing IP communications and providing genuine solutions in the marketplace with both Fixed Wireless and the Allworx 9224 Phone and Expander solutions,” said Erik Linask, Group Editorial Director of INTERNET TELEPHONY.

The 2009 INTERNET TELEPHONY Excellence Award winners are published in the October 2009 issue of INTERNET TELEPHONY magazine, www.itmag.com.

90 Second Warning to Retailers

Mitel issues a 90 second warning to retailers, either deal with customer sales and queries within this timescale or lose out to the competition. The warning follows the revelation that four in 10 (44 percent) customers are prepared to wait for a mere 90 seconds to buy goods in-store, according to new research from Mitel, the trusted provider of IP communications solutions.

However the reality is that nearly a third (31 percent) of customers have had to wait up to four minutes and, 11 percent have been kept waiting for up to six minutes and nearly half (48 percent) of customers kept waiting in-store will leave the shop without buying anything and will go to a competitor.

Interestingly the research revealed customers are more tolerant waiting in-store than holding on the phone, only 34 percent will stay on the phone for on average 90 seconds while, 44 percent of customers will wait in-store for the same period.

For eight in 10 (80 percent) customers the biggest frustration when calling a retailer with a query, is not knowing where they are in the queue, for 74 percent the biggest irritation is being directed to a foreign call centre and, over two thirds (68 percent) are worried about how much they will be charged for the call.

Nearly two thirds (64 percent) of consumers believe retailers need to make call centres more user friendly and 42 percent think making more information available online will improve customer service.

While nearly a third (32 percent) of customers think competition from larger supermarkets is the biggest challenge in retail, one in five (20 percent) felt the emergence of online brands presented the industry with the most cause for concern.

Lisa Dolphin, retail specialist at Mitel, said: