Tag Archives: Nortel News

Nortel 40G/100G live test

nortel1Banverket ICT has completed a successful live field trial, running 10G/40G/100G simultaneously on its existing fiber network between Sundsvall and Stockholm, using a Nortel* [TSX: NT | OTC: NRTLQ] optical solution. The trial, completed on April 2nd over a total fiber distance of 810km, is the first live trial of its kind in the Nordic region.

The Nortel 40G/100G Adaptive Optical Engine Solution is an innovative technology platform that enables both 40Gbps and 100Gbps transmission over today’s existing infrastructures, increasing capacity 4- and 10-fold respectively, without complex network re-engineering. Continue reading Nortel 40G/100G live test

Automated Voice Response Savings

Nortel has set up new self-service voice capabilities for Nestlé Nespresso, the worldwide pioneer in premium portioned coffee and one of the fastest growing operating units of the Nestlé Group. By means of these new self-service voice capabilities, Nespresso is able to reduce customer waiting times and cut annual Customer Relationship Center costs by up to 16 percent. Customer Relationship Center is the name Nespresso uses for its contact center.

With Nortel’s automated speech recognition technology, Nespresso can now offer its customers faster response to their inquiries through an easy-to-use service hotline. Instead of being placed on hold to wait for the next available coffee specialist, customers can complete either all or part of their order through voice prompts. This results in reduced waiting times and leads to enhanced customer satisfaction. The voice system is multilingual in German, French and Italian and allows Nespresso to cut contact center costs by completing more calls with the same number of agents.

"At Nespresso, we aim for the highest quality in everything we do and part of that strategy is to ensure our customers can address their concerns and place their orders as fast and efficiently as possible. Our coffee specialists in the Relationship Centre in Sion handle more than 300,000 calls a year," said Marc-Alain Dubois, market director Switzerland, Nespresso. "With the new Nortel solution we can offer our customers a comprehensive personal service without long wait times even in peak periods. That is an important factor in driving the success of the Nespresso brand."

"Nortel has worked with Nespresso to meet its communications needs for many years, and again they turned to us when they were looking to increase productivity at their Customer Relationship Center and reduce operating costs," says Thomas Marfurt, country manager, Nortel Switzerland. "With Nortel´s self-service, voice response technology, we were able to design new communications capabilities for Nespresso that could be easily incorporated into their existing technologies to help them meet huge call volumes without employing more coffee specialist agents."

Nespresso has initially launched the new self-service voice capabilities for its 180-agent Customer Relationship Center near Lausanne, Switzerland, where nearly two-thirds of the incoming calls are answered in German, about one-third in French and the rest in Italian. The center relies on Nortel’s Media Processing Server (MPS) 500 speech recognition platform with high reliability through instantaneous back if any component fails. The system also uses Nortel Communication Server (CS) 1000 with intelligent, automatic routing to the most appropriate agent through Nortel’s Contact Center solution. Extension of the system to a number of additional international Customer Relationship Centers is currently being planned.

Nespresso has had a Nortel voice solution with over 300 TDM and VoIP phones in use for several years.

About Nestlé Nespresso SA
Nestlé Nespresso SA, the worldwide pioneer and market leader in highest-quality premium portioned coffee, introduced consumers to the very highest quality Grands Crus to be enjoyed in the comfort of their own homes, as well as to be savoured at locations outside the home, such as gourmet restaurants, upscale hotels, luxury outlets and offices. What transpired was the creation of the unique Nespresso trilogy, a unique combination of the world’s highest-quality Grands Crus coffees, smart and stylish coffee machines and exceptional customer service. The culmination of these three elements came to be known as the Nespresso Ultimate Coffee Experience. Headquartered in Paudex, Switzerland with more than 2,500 employees, Nestlé Nespresso SA sells products in more than 50 countries directly to its customers and at the end of 2007 operated more than 117 prestigious boutiques in key cities around the world. For the second year in a row, it was named the fastest growing company within the Nestlé Group and one of its "billionaire brands", having achieved a growth rate of more than 40 percent in 2007. For more information, visit

About Nortel
Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at
www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Nortel and Timico VoIP for Business

Timico Ltd., a UK provider of converged communication services, has become the first service provider in the UK to work with Nortel* [NYSE/TSX: NT] to launch a tailor-made, hosted VoIP service for SMBs incorporating a PC-based multimedia voice and video application that fully integrates with Microsoft

Nortel’s ongoing transformation

Speaking with the investment community, Mike Zafirovski, Nortel president and CEO, discussed how Nortel * [NYSE/TSX: NT] is successfully executing against its plan and is sharpening its focus on long-term competitiveness and growth. The interactive day-long event was held at Nortel’s headquarters in Toronto.

“One year ago, Nortel outlined a carefully thought out strategy to regain market leadership in the long term. A strong focus on operational improvements combined with key investments in growth markets framed the foundation of the plan.” said Zafirovski. “I am pleased to say we are making progress on all fronts. While there is more work to do, we are seeing traction with our customers and a wider acceptance of our technology. The accelerated evolution of the market demonstrates that the path we have chosen is the right one and that our focus areas will translate into long-term revenue growth and consistent profitability.”

At the event, senior executives described the exciting opportunities that are emerging in the industry and Nortel’s plan to compete and win.

Joel Hackney, Nortel’s recently appointed president of Enterprise Solutions, highlighted the evolution of the desktop and the opportunities this provides Nortel at the intersection of the IT and networking industries.

“Nortel is simply and effectively integrating communications-based applications with business processes to drive out the complexity faced by today’s enterprises,” said Hackney. “Across multiple methods of communications – from voice to conferencing to data networking – Nortel is providing enterprises with the industry’s most complete portfolio of unified communications (UC) solutions. In fact, the strength of Nortel’s UC portfolio was recently recognized in industry analyst research, which we view as a strong validation of our market differentiation. In addition, our Innovative Communications Alliance (ICA) with Microsoft has delivered more than 300 joint wins representing over 900,000 licenses.”

The proliferation of video and data applications is driving the need for network upgrades. Philippe Morin, president of Metro Ethernet Networks said: “The growth of video, including peer-to-peer, will have the same profound impact on networks as digital voice applications did several decades ago. To ensure network operators can increase available bandwidth quickly and affordably, Nortel delivers 40 Gbps optical solutions that will not only meet the current demand but also provide a smooth migration path to 100 Gbps without complex re-engineering”

Innovation is driving real competitive differentiation in municipalities worldwide as Nortel works with key customers to redefine the market. Morin added: “With the explosion of high-bandwidth video and data applications, the battle for metro infrastructure is also heating up. Nortel has taken a unique technology direction with our Provider Backbone Transport (PBT) which is simpler, more robust and more cost-effective than the conventional approach used today. Since our milestone contract with BT earlier this year, we have extended our leadership with 30 more carrier Ethernet contracts globally. In 2008 and beyond, we’ll focus on increasing our customer momentum and evolving our PBT offer.”

The wireless industry is presenting important opportunities to Nortel and its customers. 4G technologies such as LTE (Long Term Evolution) and WiMAX will power the future and Nortel is on the forefront of this new wave.

“The CDMA and GSM markets remain strong for Nortel, however, we have been making investments in the future of wireless to serve our customers’ expanding requirements. Nortel’s WiMAX solutions provide true mobile broadband faster and more cost-effectively than the competition,” said Richard Lowe, president, Carrier Networks. “Leapfrogging to 4G has great transformational potential for both established service providers as well as new entrants to the industry. In addition, 4G has the potential to deliver real socio-economic change for emerging countries that have previously not been able to afford the widespread deployment of advanced communications technologies.”

At the heart of today’s communications industry are two common elements: complexity and change. The way businesses and consumers are using technology is changing faster then ever before. To help customers navigate this complexity, Nortel is expanding its services and solutions capability, using its deep expertise in communications to help its customers simplify their businesses and, fundamentally, drive a new growth business for the company.

“Some within our industry underestimate the profound nature and complexity of the changes taking place. Nortel understands our customers’ challenges very well, and is delivering a comprehensive solutions portfolio that allows them to maximize their technology investments as well as to design, build and operate their networks,” said Dietmar Wendt, president, Global Services and Solutions, Nortel. “We are gaining traction in growth areas, rolling out targeted vertical solutions, and have the best portfolio of end to end multimedia solutions in the market. This includes a showcase Telepresence solution that brings together an ecosystem of partners to deliver a solution that is open and compatible with any other network – a claim our competitors can’t make.”

Commenting on Nortel’s ongoing transformation, Zafirovski concluded: “Today, we are engaging with customers at a fundamentally different level from a year ago. They are seeing proof of our determination to deliver best-in-class innovation more simply and cost-effectively. And, they are responding by signing-up with Nortel for the long-term, worldwide. Across the company, the engine room is improving, customers are responding and employees are delivering. We have a long road ahead of us, but the new Nortel is starting to take shape.”

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Verizon Business uses Nortel for Metro Ethernet

Starting in 2008, Verizon Business will be even better positioned to deliver network capacity across Europe for high-bandwidth applications like video and advanced business services with an optical network supported by Nortel* [NYSE/TSX: NT] equipment. The equipment purchase supports 10G services as well as emerging 40G services and will allow

Nortel Optical Solutions and the StarPlane Project

SURFnet, a global leader in advanced network research, is enhancing the collaborative powers of academics at universities and higher education institutions in The Netherlands using a Nortel intelligent optical solution. The network powers the showcase StarPlane project which utilises pure optical technology to deliver on-demand computing power.

The 40Gbps-ready Adaptive All Optical Intelligent solution for SURFnet includes the Dynamic Resource Allocation Controller (DRAC) which enables user-control of network resources for high-performance networking applications like computing and media services.

The SURFnet6 network delivers routed IP and lightpath services to 180 institutes for research and higher education in The Netherlands. Dutch institutions use advanced research collaboration worldwide in fields as diverse as medical research and radio astronomy. These disciplines also require user-controlled networking resources and it is for these applications that DRAC has been developed.

DRAC provides users with a web interface for point-and-click or automated activation of wavelengths on a network carrying live traffic. This allows users to create and schedule point-to-point connections on the network at will, delivering the flexibility and efficiency of networking in scientific experiments and applications. The intelligent Nortel solution delivers simple, user-controlled, on-demand access to a network of wavelength switches for enabling bandwidth-intensive research tasks such as medical imaging and radio astronomy. The service gives end-users the ability to deploy high bandwidth connections between locations on the network for temporary use, for example to connect scientific instruments, stream high quality live video, or share computing resources.

The StarPlane project provides researchers with access to massive computing power delivering the equivalent of the processing capacity of 500 personal computers to the desktop. StarPlane uses pure optical technology to link the Distributed ASCI Supercomputer 3 (DAS-3) computer clusters at five locations in The Netherlands into a grid to enable delivery of bandwidth on-demand, e.g. enabling computer scientists to reconfigure the topology of the distributed supercomputer. On-demand service activation of photonic networking is delivered using an extension to Nortel’s Dynamic Resource Allocation Controller (DRAC) platform.

“SURFnet6 is a global showcase for how adaptive optical intelligent networks can be used to support the work of researchers in academic institutions worldwide,” said Peter Newcombe, president, Carrier Networks, Nortel EMEA. “The optical solution for SURFnet can also be applied to other areas such as using digital technology to distribute and project movies, healthcare for medical imaging, or any business that needs to deliver bandwidth-intensive media streams.”

“Our next-generation hybrid optical and packet switching network delivered a paradigm shift in research networking,” said Kees Neggers, managing director, SURFnet. “The full photonic implementation of the SURFnet6 network brings alive the possibilities created by coupling the applications and the network and is delivering a flexible application network experience that puts the high-end users and advanced applications in the driver’s seat.”

“Traditionally networks are seen as unpredictable resources and this project is changing that picture allowing for a wealth of new research,” said Cees de Laat, associate professor at the University of Amsterdam (UvA). “With grid middleware interacting directly on the nationwide photonic layer enabling specification of optimal topologies per computational job, we are able to add another dimension in the resource allocation algorithms.”

The SURFnet6 network, built using Nortel’s