Tag Archives: service level agreements

XM Asia Pacific Selects Savvis Cloud to Host Clients’ Digital Engagement Platform

XM Asia Pacific, a leading provider of digital marketing and technology consulting services, will host its clients’ digital engagement platform on Savvis’ enterprise-class cloud infrastructure.

(Logo: http://photos.prnewswire.com/prnh/20111122/CG10879LOGO)

The business-critical sites will be hosted on the Savvis Symphony Open public cloud platform through Savvis’ data centre in Singapore.

“As more customers adopt online channels to increase their reach, we realised that the most effective way to ensure maximum availability of our clients’ digital engagement platform was to migrate from our private servers to a secure, highly available cloud service,” said Vince Lui, managing director, XM Asia Pacific. “The ability for us to help our clients’ digital experience platforms scale quickly to varying server loads by using the Savvis cloud platform has reduced our costs significantly by moving from a capital expense model to one based on operational expense. The move to Savvis improved customer campaign results and, in turn, improved client satisfaction.”

The e-commerce solutions provided by XM Asia Pacific required a scalable infrastructure that built sufficient capacity for peak demands and prevented downtimes. When approached for a solution, Savvis initially provided XM Asia Pacific with a test-and-development environment, which became the working solution.

XM Asia Pacific cited as factors in its decision to select Savvis the absence of long-term contracts, reduced deployment time, generous capacity management policies, robust service-level agreements and security, global availability via regional Savvis-managed data centres and Savvis’ track record of successful cloud deployments.

“Digital businesses today are measured by their customers’ online experiences. A slow page load may result in a missed opportunity to collect critical feedback, or worse, send that customer to a competitor,” said Mark Smith, managing director of Asia for Savvis. “Companies like XM Asia Pacific are becoming more forward-looking and deploying Savvis’ cloud and IT infrastructure solutions, helping to meet their evolving digital needs in Asia and beyond. We are excited to work with XM Asia Pacific and support its long-term business growth.”

Through Savvis’ infrastructure in Singapore, XM Asia Pacific supports and offers its services to its client base in China, Australia and Japan.

For more information about Savvis cloud solutions, visit www.savvis.sg.

About Savvis

Savvis, a CenturyLink company, is a global leader in cloud infrastructure and hosted IT solutions for enterprises. Nearly 2,500 unique clients, including more than 30 of the top 100 companies in the Fortune 500, use Savvis to reduce capital expense, improve service levels and harness the latest advances in cloud computing.

About CenturyLink

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations.

For more information, visit www.savvis.com or www.centurylink.com.

About XM Asia Pacific

XM Asia is a leading digital marketing and technology agency with offices in Singapore, Malaysia, Indonesia, Thailand and Hong Kong. It has more than 300 digital specialists in the region with strong capabilities across Strategy, Experience Design, Creative, Technology and Analytics.

XM Technology services provide technology solutions consulting and development focusing on both Marketing Technology and Enterprise Technology. Its unique user-centric approach involved integration across the customer experience platform development with creative expertise and strategic thinking.



For further information: Justin Lopinot, Savvis, +1-314-628-7053, [email protected]

MegaPath, Covad, Speakeasy Merger Closes. Megovadsy ?

MegaPath, Covad and Speakeasy today announced regulatory approval and the completion of their merger, creating a next generation Managed Services Local Exchange Carrier (MSLEC). The new company will have relationships with more than 85,000 business customers and over 4,500 partners throughout North America. The combined company will be called MegaPath and will operate one of the largest end-to-end facilities-based IP communications networks in the country.

AT&T Recognized for its Progressive SONET Portfolio

AT&T has been awarded the Frost & Sullivan 2009 Market Leadership Award in SONET (Synchronous Optical Network) Services. The award recognizes AT&T for its progressive portfolio of SONET services and unrivaled strength across the retail and wholesale segments.

According to Frost & Sullivan, while next-generation networks like Ethernet and MPLS (Multi-protocol Label Switching) will continue to challenge SONET, Frost& Sullivan does not expect an overall decline for many years. Demand will continue, from both service providers and enterprises, for the high reliability of the point-to-point dedicated options, and the attractive service level agreements offered by carriers.

Mobile Voice and Data Service launched by Mitel Networks

Mitel today announced the launch of Mitel Mobile, a wireless voice and data service designed for corporate customers. The service is fully integrated with Mitel’s leading unified communications and collaboration (UCC) applications and offers business customers the ability to work with a single vendor for all of their customer premise, wireline, wireless, voice, and data communications needs.

Businesses can now upgrade from traditional wireless carrier voice and data services with Mitel Mobile service. While Mitel has long provided a broad solution set, including wireline network services, to its customers, wireless services were typically contracted separately