Tag Archives: Service Provider

CenturyLink Gets 2011 U.S. Consumers Choice Award for Best Landline Telephone Service Provider

CenturyLink (NYSE: CTL) has received the 2011 Consumers’ Choice Award for “Best Landline Telephone Service Provider for Customer Value Enhancement” from Frost & Sullivan, a business research and consulting firm. The award, based on consumers’ evaluations of their landline telephone service providers, recognizes CenturyLink’s focus on enhancing the value that its customers receive in the areas of service quality, price and customer service.

According to Frost & Sullivan, CenturyLink was selected over its competitors for the variety of services the company offers its customers in addition to having reasonably-priced, value-added bundled service packages. The survey also cites CenturyLink’s efforts in making it easier to communicate with customer service representatives.

“CenturyLink has shown that it is moving aggressively to enhance the value of its landline voice telephone offerings,” said Gina Villanueva, Frost & Sullivan research analyst.

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that demonstrates excellence in implementing strategies that proactively create value for its customers. This award recognizes the company’s inordinate focus on enhancing the value that its customers receive, leading to improved customer retention and ultimately customer base expansion.

“We are pleased that Frost & Sullivan has recognized CenturyLink for our efforts to provide customers with a strong mix of quality products and services at affordable prices,” said Karen Puckett, CenturyLink executive vice president and chief operating officer. “We focus every day on meeting our customers’ needs with a wide range of residential and business offerings and excellent customer service from dedicated and skilled employees.

CenturyLink was honored during Frost & Sullivan’s Excellence in Best Practices Awards Banquet March 13 in Coronado, Calif.

Nortel CVAS Still the #1 Supplier in Global Carrier VoIP and Softswitch Markets

Nortel Carrier VoIP and Application Solutions (CVAS) today announced that the company continues its reign as the #1 global Carrier VoIP and Softswitch market leader with the largest revenues in the Carrier VoIP market for the fourth quarter of 2009, according to new data from both Infonetics Research and Dell’Oro Group. Nortel CVAS also grew share in every sector of the VoIP market in 2009, according to Infonetics Research.

“Our recent research concluded that the Carrier VoIP equipment market was up 2.8% in the fourth quarter of 2009 and is expected to grow modestly over the next three years,” said Diane Myers, directing analyst, service provider VoIP and IMS for Infonetics Research. “Nortel CVAS has been a consistent leader in the Carrier VoIP market due to the company’s foundation of voice expertise and commitment to next-generation VoIP solutions.”

Nortel CVAS’ performance in 2009 and momentum in VoIP solution sales and technology innovation have placed the company at the vanguard of the VoIP industry. According to Infonetics Research’s report, Service Provider VoIP Equipment and Subscribers Market Share, Size, and Forecasts – 4Q09, Nortel CVAS grew share in every sector of the VoIP market in 2009. Infonetics also found that Nortel grew its global softswitch share by 4 points to 28 points and over 8 points share in the North American softswitch market, reaching 70 percent revenue share, during the fourth quarter of 2009. In addition, Nortel CVAS’ media gateway revenue share increased by 1.2 points compared to 2008.Infonetics also reported that Nortel CVAS grew 3 points in its global Voice Application Server revenue share to 13.7.

Dell’Oro Group’s report, Carrier IP Telephony Report, 4Q09, ranked Nortel CVAS as the #1 supplier in the global Carrier VoIP and softswitch markets for the fourth quarter of 2009 and for the entire year. This marks Nortel CVAS’ eighth consecutive year holding the leadership position.

“Growing market share in every segment of the VoIP space and being named as the #1 provider in the global Carrier VoIP and Softswitch markets for the past eight years is a powerful customer validation for Nortel CVAS,” said Samih Elhage, president, CVAS, Nortel. “Over the past year, we generated significant momentum in VoIP solution sales and technology innovation which led to securing business with more than 40 new Carrier VoIP customers, over 10 of which are Tier 1 operators. These accomplishments, which were validated by the many product and solution awards that we achieved for our work in 2009, occurred during one of the most tumultuous times in the industry and the company’s history, and are a testament to the dedication and expertise of our employees, as well as our strong and loyal customer base of leading carriers across the globe.”

Marking another milestone was Nortel CVAS’ Adaptive Application Engine , which has reached over 11 million lines shipped, making the server a leader in the Voice Application Server market. The key drivers behind this success are service provider’s growing demand for Fixed-Mobile Convergence, Adaptive Unified Communications and Web IP applications.

Nortel CVAS’ leading position in Carrier VoIP is a direct result of Nortel CVAS’ unwavering commitment and ongoing innovation in delivering leading-edge VoIP solutions that help service providers boost network efficiencies, lower total cost of ownership and reduce subscriber churn. Nortel CVAS’ solutions include: Business Voice and Multimedia solution, Consumer Voice and Multimedia solution, Transit and Multimedia Interconnect solution, and the Class 5 solution. These solutions have been successfully deployed across the globe to satisfy the needs of both small and the large Service Providers deployments.

2009 MEF Carrier Ethernet Service Provider award goes to AT&T

attAT&T has been awarded with the 2009 MEF Carrier Ethernet Service Provider award for the Best Service Portfolio. Metro Ethernet Forum (MEF) is a global industry alliance comprising more than 155 organizations including telecommunications service providers, cable multiple system operators (MSOs), network equipment/software manufacturers, semiconductors vendors and testing organizations.

AT&T was selected as the winner of the Best Service Portfolio category, which is awarded to the service provider that, in the opinion of the judges, has provided the most extensive range of Ethernet products to the greatest possible number of customers within the markets it serves.

Nortel and Timico VoIP for Business

Timico Ltd., a UK provider of converged communication services, has become the first service provider in the UK to work with Nortel* [NYSE/TSX: NT] to launch a tailor-made, hosted VoIP service for SMBs incorporating a PC-based multimedia voice and video application that fully integrates with Microsoft