Tag Archives: session initiation protocol

Avaya in Magic Quadrant for Contact Center Infrastructure Worldwide

Avaya announced that the company was positioned as a Leader in the recently published 2011 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.(1)

In the annual report, Avaya was cited as a contact center infrastructure leader based on two key criteria: ‘ability to execute’ and ‘completeness of vision.’ Gartner defines contact center infrastructure as “the products (equipment, software and services) needed to operate call centers for basic telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help-desk services, government-operated support centers and other types of structured communication operations.”

Avaya offers a range of contact center solutions, including Avaya Aura Contact Center, which enables businesses to deliver high-quality agent-assisted experiences across multimedia channels, and Avaya Aura Call Center Elite, the company

TelePacific SmartVoice Now Available With Ethernet over Copper

Ethernet over Copper (EoC) offers higher bandwidth at attractive price points compared to traditional T1 lines.

TelePacific’s SmartVoice portfolio uses Session Initiation Protocol (SIP) for call control and mobility features and is offered as a dynamically integrated solution with Internet access and/or MPLS. SmartVoice enables customers to optimize their network access resources for voice or data traffic as needed. For example, using SmartVoice, voice traffic is prioritized over data traffic so calls come through clearly. As call paths are released, they dynamically convert to data bandwidth to speed data traffic through the customer’s network. This protocol ensures that customers continuously reap the benefit of their network investment based on their calling patterns.

“Combining SmartVoice with Ethernet over Copper delivery is a natural fit,” said Laurene Heinsohn, director of VoIP development for TelePacific Communications. “It allows TelePacific to offer our customers yet another option for their voice and data services. SmartVoice is already an outstanding service and now, with Ethernet over Copper, it’s even better

Avaya Unveils Roadmap for Future of Business Communications

Integration of Former Nortel Enterprise Solutions Portfolio AcceleratesAvaya’s Vision of Communications Powering Enhanced Business Effectiveness

BASKING RIDGE, NJ–(Marketwire – January 19, 2010) – Avaya today unveiled its vision for the future of communications and a roadmap that integrates products and services from the recently acquired Nortel Enterprise Solutions (NES) to create a new standard for business communications.

Avaya’s vision is based on open standards, communications-enabled business systems and effective, contextual, real-time communications. Using Session Initiation Protocol (SIP) organizations, large to small, can make smooth transitions to new capabilities at their own pace while protecting existing communications investments. Avaya’s communications-enabled business systems streamline business processes by injecting real-time communications where they can provide value. Users are able to be more effective by having access to information based on the context of the task at hand.

“The integrated roadmap we’re outlining today supports Avaya’s commitment to providing customers with the advanced communications capabilities they need to manage and grow their organizations,” said Alan Baratz, senior vice president and president, Global Communications Solutions, Avaya. “In developing the portfolio, our guiding principle was to deliver the most compelling and cost-effective systems and services to customers and partners.”

The new roadmap builds on the existing Avaya portfolio with capabilities integrated from Nortel Enterprise Solutions. The roadmap highlights include:

The centerpiece of the unified communications (UC) portfolio is Avaya Aura

Avaya goes SIP

Avaya introduced enhancements to its market-leading IP Telephony solutions delivering advanced Intelligent Communications capabilities using end-to-end, full-featured Session Initiation Protocol (SIP). This includes the latest version of Avaya’s flagship IP telephony software