Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, today announced the launch of industry focused joint solutions at IBM’s Banking Industry Solution Centre (BISC) in Barcelona. The new solutions added to the Centre will recreate live financial services business scenarios, leveraging IBM’s strengths in banking and Avaya’s expertise in IP-based intelligent communications, to help customers identify the solution best suited for their business needs.
The IBM Banking Industry Solution Centre is the third such centre that builds upon Avaya’s strategic global alliance with IBM since 2001, with the joint solutions added to this center providing a proof of concept for the financial services industry. Customers can see the effective use of technology, not just products, as well as applications that solve business critical, customer-related issues to derive strong returns on investment.
The new solutions at the Centre in Barcelona have been set up to help financial services companies effectively address the challenges posed by the rapidly changing business environment: how to get the most from each customer relationship, manage employees and resources, and how to optimise their IT infrastructure.
The IBM-Avaya solutions for Front-Office Banking, on display at the Centre, include Avaya Communications Manager, one-X Mobile Edition, Voice Portal, Meeting Exchange, Communications Process Manager and IBM’s WebSphere Process Server, Lotus Sametime, Lotus Notes/Domino, Lotus Expeditor, Websphere Voice Server as well as Tandberg Video Conferencing.
“Avaya’s portfolio and ability to integrate communications components complements and leverages IBM’s capabilities and the business value approach we follow in the Banking Industry Solution Center,” said Jordi Busquets Cervera, European Banking ISC Technical Manager at IBM. “This enables us to offer solutions to customers that really do add value in this industry.”
Underpinned by market-leading hardware, software and middleware from IBM and Avaya, the new join solutions demonstrated at the Centre offer a scalable, reliable, secure and service-oriented architecture (SOA) that takes advantage of industry standards – helping protect existing investments while enhancing flexibility.
“The solutions added to the Banking Industry Solution Centre are testament of Avaya’s 360o relationship with IBM – supplier-customer, joint development and joint go-to-market,” said Bill Pearon, Avaya IBM account director for Europe. “The virtualised client environment simulated at the Centre demonstrates real business applications that build upon an intelligent communications infrastructure to deliver clear business benefits.”
Note to editors:
The IBM-Avaya solutions deliver three key benefits for financial services customers:
Enhanced Customer Experience through Intelligent Communications
This solution area aims to optimize the relationship between customer and bank by improving the experience and value generation potential of every customer contact. It includes components such as Customer Identification and Value-Based Routing, Fixed/Mobile Convergence, Embedded Intelligent Communications, and Multi-Channel Video Communications.
Improved Branch Collaboration and Productivity
The second business solution area focuses within the bank, on communication supporting daily operations. The design of IBM-Avaya joint solution respects specific user types/profiles found in the Banking industry, for example the Customer Advisor, Contact Centre Agent, and Subject Matter Expert (SME), e.g. Risk Assessor. To improve the effectiveness of existing employees and harness workforce potential through effective collaboration across the distributed enterprise, the solution includes components such as Advanced Collaboration Tools, Click-to-Dial, Simple Application Delivery via Telephones, and Unified Messaging.
Converged IP Infrastructure for Banking
The objective underpinning this solution area is to reduce branch operational costs with Converged IP Architecture. IP convergence allows “flattened, consolidated and extended” data/voice architecture, to enhance organizational responsiveness, business resilience and operational efficiency.
Avaya’s strategic alliance with IBM has also resulted in two other such technology showcases in Europe:
- In Stuttgart (Germany) for the Avaya Converged Communication Centre.
- In Helsinki (Finland), demonstrating collaboration (solutions based on Lotus and Meeting Exchange).
Furthermore, joint solutions for the Retail and Consumer Products Industry are in development in La Gaude (France).
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.
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