Jenne, Inc., a leading value-added distributor of IP telephony, audio and video conferencing, unified communications, data networking and IT security products, announced that it has been recognized as a recipient of the Avaya Learning Partner’s Recognition Program for Q4, 2011. Jenne was awarded the “Highest Response Rate Award” in the U.S. region.
Avaya rolled out the recognition program during Q4 of last year and its awards are based on responses from Knowledge Advisors’ MTM (Metrics that Matter) tool and then compared with its GlobalWare Solutions reports of distributed courseware kits. Avaya Learning recognizes Learning Partners’ achievements in the U.S., Americas International and EMEA each quarter. The “Highest Response Rate Award” that Jenne captured refers to participation in survey responses given at the end of each class, which are used to rate dimensions such as quality of content, instructor, lab equipment and other areas.
“We are honored to be recognized with Avaya’s first Learning Partner Award,” commented Jim Karaffa, director training and technical services, Jenne. “The depth of the Avaya training we offer through Jenne University is simply unrivalled in distribution. This year, we will be introducing an even more comprehensive training program, with an increased emphasis on the Avaya Data portfolio.”
“It gives me great pleasure to recognize Jenne for receiving Avaya Learning’s Highest Response Rate award,” commented Diane Hutchins, senior manager, Avaya Learning Partner Program, Avaya Learning. “Through our Learning Partners’ active participation with the MTM tool, Avaya Learning is able to more accurately gauge the value of our customers’ learning experiences. The feedback we receive not only enables us to recognize companies with successful training programs like Jenne, but also enables us to be more responsive to customer needs.”
Jenne University delivers comprehensive training to its resellers on Avaya IP Office, Communication Manager, Avaya Aura and other products. All of its courses are led by Jenne’s own Avaya certified instructors and held at locations around the country including Jenne’s own state-of-the-art training facility located in Avon, Ohio.
To learn more about current training offerings in Jenne University, resellers should visit http://www.jenne.com/training.