NovaLink, a leading developer of computer telephony integration (CTI) solutions, today announced that its NovaAlert Multifunctional Alert and Communication Server, NovaConf conferencing solution and NovaTax invoicing system are compliant with key IP telephony solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.
The NovaAlert server sends alarm notices, messages and alerts to the appropriate parties by communicating with various systems via a wide range of interfaces. NovaConf enables users to easily set up dial in, dial out and ad hoc conferences and offers both a Web interface and a link to Microsoft Outlook. NovaTax uses call detail records to track call statistics and help companies control costs, reduce customer wait times and operate more efficiently.
NovaLink solutions are modular. That means companies can select the precise solution required, knowing that if their needs change, additional functions or upgrades can be incorporated to protect their investment.
NovaAlert and NovaConf now are compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0 IP telephony software and the Avaya SIP Enablement Server 3.1.2, an open, multipurpose routing platform that allows an enterprise to easily integrate multivendor telephony, collaboration and application services.
NovaTax is compliance-tested by Avaya for compatibility with Avaya IP Office 4.0, an intelligent communications solution especially designed for small and midsized businesses.
One of the many companies benefiting from the interoperability of NovaLink and Avaya solutions is VP Bank Group, one of the largest banks in Liechtenstein. With more than 600 employees, customers in more than 60 countries and assets of CHF 35.5 billion, VP Bank Group needed high-availability emergency alert, unified messaging and telephony cost reporting capabilities that were easy to use and maintain. The company wanted standards-based systems that would have a long lifespan and deliver a positive cost-benefit ratio. VP Bank Group now is using a solution that combines Avaya’s IP telephony software and expertise in planning and installation with NovaLink’s NovaAlert, NovaConf and NovaTax products.
NovaLink is a member of the Avaya DeveloperConnection Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, NovaLink is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like NovaLink who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said David Sheldon, Avaya’s EMEA regional director for the DeveloperConnection Program. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.
About NovaLink
Founded in 1996, NovaLink develops CTI (Computer Telephony Integration) products for industry, service providers and businesses. These CTI solutions support common systems and interfaces according to engineering standards. With more then ten years of experience, NovaLink has proven the value of its CTI products in more than 1,000 successful implementations. Customers and partners benefit from the extensive know-how and experience of this dynamic company.
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